Norwegian Speaking Customer Advisor (Remote in Portugal)

*** This role is remote within Portugal only***

Are you a natural problem-solver with a genuine passion for top-tier customer care? If you speak fluent Norwegian and want to elevate your career while working remotely from anywhere in Portugal, we have the ideal role for you!

We are hiring proactive and enthusiastic Norwegian-Speaking Customer Experience Specialists to expand our international team. In this 100% remote position, you will represent a leading global brand in smart home technology and consumer electronics, serving as the main point of contact for their Nordic customers.

Primary Responsibilities

As a Customer Support Specialist, you will bridge the gap between users and the brand, converting standard inquiries into outstanding service experiences.

• Inbound Customer Care: Address customer inquiries via call, email, and live chat—answering questions about orders, deliveries, product details, warranties, and basic setup.
• Technical Support: Diagnose and resolve issues with smart devices and appliances, guiding customers through step-by-step troubleshooting or escalating complex technical repairs when necessary.
• Database Management: Log all customer interactions, notes, and resolutions accurately in the CRM system to ensure complete case records.
• Brand Representation: Keep up-to-date with new product releases, feature updates, and brand values, delivering accurate information with patience and empathy.
• Ongoing Learning: Engage in fully paid, ongoing training programs to continuously polish your technical knowledge and communication skills.

Candidate Profile

We value a positive mindset, high empathy, and strong communication abilities above all else. Whether you bring years of support experience or are eager to start your international career, we provide all the training and tools needed to thrive.

Key Requirements

• Language Proficiency: Fluent Norwegian (C1/C2 level) alongside strong professional English skills (B2 level).
• Location & Eligibility: Must be currently residing in Portugal (or fully eligible and prepared to relocate) and capable of working remotely from within the country.
• Communication & Demeanor: Superior verbal and written communication skills with a calm, client-focused mindset.
• Tech Comfort: Proficient with computers, capable of multitasking across multiple programs, and quick to adapt to new software.

Preferred Experience

• Background in customer care, call centers, retail, or hospitality is a plus, but not mandatory.
• An interest in home automation, smart devices, or modern consumer electronics.

Work Schedule

• Hours: Standard 40 hours per week (5 days a week, 8 hours a day).
• Shifts: Fixed day shifts between 08:00 and 17:00.
• Flexibility: Enjoy a consistent, predictable schedule while working from home, leaving your evenings free to enjoy everything Portugal has to offer.

Compensation & Benefits

We offer a competitive package designed to support a great quality of life:

• Base Salary: €1,400 gross per month, distributed over 14 payments per year (includes standard Portuguese holiday and Christmas bonuses).
• Language Allowance: An additional €150 monthly bonus for applying your Norwegian language skills.
• Performance Bonus: Up to €100 gross per month based on quality and performance goals.
• Meal Voucher: €7 per worked day (~€140–€150 tax-free monthly).
• Health Insurance: Comprehensive private health and life insurance coverage starting from day one.
• Growth Opportunities: Clear avenues for internal advancement, including potential moves into Team Leader, Quality Assurance, or Trainer roles.
• Company Culture: A dynamic, inclusive, and diverse work environment with regular virtual/in-person social events and supportive management.