Night-shift Customer Support Manager (B2B)

About Us

Aviatrix is an award-winning iGaming Metaverse that gained global traction for its innovative mechanics and engaging design.

We're an international product company in the gambling sector. Our mission is to empower gambling businesses worldwide by streamlining their operations and elevating the player experience with groundbreaking features.

Joining us means becoming a part of a company that prioritizes steady progress, efficiency and innovation. Our growth is consistent and thoughtful. We avoid sharp leaps in employee expansion, as we’re striving to ensure the correct establishment of processes and smooth development. This approach allows us to maintain a stable environment and makes our company a standout place to advance your career in the iGaming industry.

Key Responsibilities

• Provide timely and professional support to B2B partners via support channels.
• Create and configure bonuses, skins and promo codes in accordance with partner requirements.
• Monitor anti-fraud dashboards and system alerts during the night shift, promptly escalating suspicious activity when required.
• Perform first-line investigation of technical and integration-related issues (game availability, API-related requests, mirror switching, basic integration troubleshooting).
• Analyze gameplay and bets to investigate partner requests.
• Escalate technical issues to the appropriate internal teams while providing all necessary diagnostic information.
• Support the multilingual content update workflow.

Expected Skills

• At least 1 year of commercial experience in Technical Support, B2B Support or Customer Support.
• Strong attention to detail and a high level of accuracy.
• Ability to stay focused during periods of low activity and react quickly when issues arise.
• Comfortable performing repetitive tasks while maintaining quality.
• Strong analytical and problem-solving skills.
• Ability to investigate issues independently before escalation.
• Experience working with Google Sheets / Microsoft Excel.
• Upper-Intermediate or higher level of English.
• Fluent Russian.

Nice to have

• Experience in iGaming.
• Experience working night shifts.
• Experience in B2B support.
• Basic understanding of API documentation and integration processes, Postman, JSON.

You will be an excellent fit, if you

• Exceptionally detail-oriented and meticulous.
• Remain calm and responsible during night shifts.
• Comfortable working independently for extended periods.
• Reliable, disciplined and proactive.
• Don't lose concentration during routine tasks.
• Can prioritize issues correctly and escalate when necessary.

Working Conditions

• Night shifts (solo).
• Schedule: 4/4. The schedule may occasionally change to ensure team coverage during vacations, sick leaves and other operational needs.
• Working hours: 20:00–08:00 (GMT+3).

Benefits

Wellness program

• Medical compensation
• Paid sick leaves
• Compensation for sports activities
• Well-being webinars and workshops

Work & life balance

• Wellness Day: 4th Friday off monthly
• Remote work
• 21 working days of vacation
• 5 personal days per year

Professional development

• English speaking club
• Language learning bonus €150 per month
• 80% paid professional employee training
• Provided tech equipment

Extra advantages

• Compensation for the arrangement of the workplace
• Bonuses for significant events and additional personal days if necessary
• Offline and online company parties and team buildings