The Senior Practice Engagement Manager will drive business growth by managing strategic client relationships, identifying new deal opportunities, and leading pursuit teams. They are responsible for setting client expectations, overseeing contract operations, and ensuring the delivery of high-value marketing solutions.
Job Description
Job Title: Senior Practice Engagement Manager – Practice Sales Location: US
The Senior Practice Engagement Manager – Practice Sales role at Infosys Aster, centered on the AI Amplified Marketing Suite, is pivotal in driving business success through strategic client engagement and account management. This position requires the individual to provide insightful client introductions and context to internal teams, navigate accounts to identify diverse deal opportunities, and lead pursuit teams effectively. Managing client expectations and maintaining the Infosys price premium are crucial, alongside a strong focus on enhancing client satisfaction and expanding the account as per strategic plans. The role demands strategic thinking, exceptional relationship management, and effective communication skills to foster long-term partnerships and demonstrate business value to clients.
About Infosys ASTER: Infosys Aster has capabilities across the marketing value chain, including brand and creative services, experience design and build, digital commerce, MarTech orchestration, performance marketing, and marketing operations. Infosys Aster is based on a strong foundation of Cloud, Data & AI ecosystems of Infosys powered by Infosys Cobalt and Infosys Topaz. It will be supported by a range of industry leading products including Adobe, Sitecore, Magnolia, Optimizely, Newgen, SAP Commerce, and amplified by a range of AI assets and tools that enables a comprehensive range of functions like creative services, content supply chain, MarTech, ecommerce, performance marketing and marketing operations.
Key responsibilities include:
Client Introductions and Contextual Understanding: Act as the bridge between clients and internal teams by providing valuable introductions and contextual insights. This enables the team to tailor solutions that meet client-specific needs and expectations.
Account Navigation and Deal Identification: Skillfully navigate client accounts to uncover various opportunities for business deals. This involves a keen understanding of the client's business and marketing landscape and a proactive approach to identifying potential areas for collaboration and expansion.
Pursuit Team Leadership: Formulate and lead dedicated pursuit teams that are aligned with the strategic objectives of Infosys Aster. Guide these teams in developing compelling proposals and solutions that resonate with client needs.
Strategic Pricing and Negotiation: Recommend and defend competitive win prices, ensuring they align with client value perceptions while maintaining Infosys' price premium.
Client Expectations and Relationship Management: Set and manage client expectations effectively, ensuring transparent communication and mutual understanding. Develop and execute comprehensive account plans that enhance client satisfaction and drive account growth.
Market Insight and Competitor Analysis: Stay informed about industry trends, client drivers, and competitor moves. Use this intelligence to adapt strategies and maintain Infosys' leadership position in the market.
Contract and Account Operations: Oversee the contracting process, ensuring swift closure and acceptable risk levels. Handle escalations related to service delivery, payment disputes, and client complaints to maintain a smooth operational workflow.
Account Growth and Strategic Planning: Develop and review strategic account plans to ensure alignment with business goals. Engage with various client departments and stakeholders to expand the footprint of Infosys services.
Mentorship and Team Development: Mentor the account team and collaborate with delivery managers to provide feedback and guidance, fostering a high-performance culture and enhancing client delivery outcomes.
The Senior Practice Engagement Manager – Practice Sales must demonstrate a deep understanding of client dynamics, the ability to influence stakeholders, and a commitment to delivering business value that strengthens Infosys' position as a trusted, innovative partner. This role not only aims to meet but exceed client expectations, thereby driving significant growth and success for both Infosys and its clients.
Required Qualifications: • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 14+ years of experience, with strong sales/relationship management/account management experience • Significant business development and project management experience • Prior experience of CMO's relationships and knowledge of Marketing domain across industry verticals. • Track record of interacting and building relationship with C-level client contacts • Hands-on experience with proposal creation and leading proposal presentations • Strong leadership, interpersonal, communication and presentation skills • Wide variety of IT and business consulting engagement experience
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications: • MBA degree or foreign equivalent and 10+ years of experience
Knowledge of industry specific go-to-market solutions
Demonstrated experience in the origination and closure of large deal opportunities is essential. Industry expertise in sectors such as Oil & Gas, Utilities, Services, Consumer Products/Retail, or CMT will be a significant advantage
Good understanding of industry specific business issues and drivers
Global Delivery Model experience
Experience managing large multi-location consulting engagement teams
Track record as an Account Manager in a rapidly growing client relationship
Estimated annual compensation range for candidate based in the below States will be CA / CO / IL / MD / MN / NJ / NY / VT / WA Min : 128,000 Max : 250,000
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :
Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off
EEO/About Us
About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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Marketing Manager
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