Middle Support Engineer _АА

Langate is an award-winning provider of web development services in 3 main categories: business, healthcare, and education. At Langate, we're passionate about crafting digital solutions that make a real impact. We take immense pride in our strong collaboration with the U.S.  We're here to shape the future of technology, one milestone at a time.
In addition to technical expertise, we value excellent communication skills. Collaboration and effective teamwork are the cornerstones of our success, and we believe in fostering an environment where everyone’s voice is heard and valued.
To thrive in this role, we’re seeking candidates with a minimum of 2+ years of Customer support experience. Your proficiency in being ‘the best friend’ for customers will be a plus. 

About the project: The project is a healthcare revenue-cycle platform specializing in real-time insurance eligibility verification and automated coverage-change monitoring.  The project is in an active development phase, supporting a growing base of existing clients while handling a high and increasing volume of coverage-related requests. In parallel, the team is rebuilding the platform to deliver a refreshed UI and enhanced functionality. We're also expanding integrations with new payers and third-party systems, while continuously maintaining and adapting previously. 

Requirements:  

• 2+ years of experience in a support or similar role
• Strong sense of responsibility and ownership
• Good analytical and problem-solving skills
• Ability to collaborate effectively with cross-functional teams
• Customer-oriented mindset and attention to service quality
• Ability to manage multiple tasks and priorities simultaneously
• High level of adaptability in a changing environment
• Understanding of technical concepts such as data formats, SFTP file transfers, and API structures will be considered a strong advantage 
• Fluent English communication skills, both spoken and written

Responsibilities: 

• Provide comprehensive customer support by managing active support tickets
• Assist new clients during onboarding and guide them through initial setup
• Investigate reported issues and coordinate their resolution
• Maintain and support existing customer integrations
• Troubleshoot and resolve integration-related problems
• Oversee and track Power BI requests
• Maintain clear and consistent communication with the development team
• Organize and participate in support meetings when required 

Team: Project Manager, Product Owner, 5 Developers, 2 QA Engineers, Technical Writer, Designer, Business Analyst. You will work as part of an established project team and closely collaborate with both technical and non-technical stakeholders. 

Schedule: This is a full-time position requiring 40 hours of work per week. Your regular weekly schedule will be Monday to Friday from 8 am to 5 pm EST (this is 15.00 - 24.00 Kyiv time)    

We offer:  

• Competitive salary
• Official employment, paid sick leave, 20 days of paid vacation
• Free English lessons    
• Flexible work schedule    
• Official Ukrainian holidays are non-working days  
• Paid courses and certifications    
• Сoach / psychologist consultation   
• Workshops    
• Career development plan
• Mentoring Education    
• Medical Health Insurance 

Why Choose Us? What Do We Offer that's Exceptional?    

1. Cutting-Edge Technologies on Real Projects: At Langate, you'll work with the latest technologies on live projects. We're a dynamic, fast-growing company, so you'll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.    
3. Investment in Your Growth: We're committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.   
4. Team Building and Unity: We know that a happy team is a productive team. That's why we organize team-building events and group activities to foster strong bonds and a sense of belonging.