Essential Responsibilities 

Leadership & Team Management 

• Directly supervise Intake Coordinators, Scheduling Specialists, Access Coordinators, and other operational support staff. 

• Recruit, onboard, train, and develop team members. 

• Conduct regular one-on-one meetings, coaching sessions, and performance evaluations. 

• Establish productivity, quality, and service expectations. 

• Develop staffing models and schedules to ensure adequate coverage. 

• Manage attendance, PTO approvals, and workforce planning. 

• Foster a culture of accountability, collaboration, and continuous improvement. 

Patient Access & Intake Management 

• Oversee all patient intake and access workflows. 

• Ensure timely response to referrals, inquiries, and appointment requests. 

• Monitor and improve new patient conversion rates. 

• Reduce barriers to care and improve speed to first appointment. 

• Develop strategies to minimize appointment delays and improve patient experience. 

• Maintain waitlists and implement backfill strategies. 

Throughput & Capacity Management 

• Monitor patient flow across the continuum of care. 

• Optimize provider schedules and template utilization. 

• Forecast provider capacity and identify opportunities to increase access. 

• Monitor visit completion rates, cancellations, no-shows, and rescheduling patterns. 

• Develop strategies to improve continuity of care and reduce patient leakage. 

• Support service expansion planning and resource allocation. 

Referral & Care Coordination Management 

• Oversee internal and external referral processes. 

• Monitor referral aging and conversion metrics. 

• Ensure seamless transitions between levels of care and services. 

• Collaborate with referral sources and internal stakeholders to improve access and patient retention. 

• Ensure referral documentation and authorization requirements are completed timely. 

Revenue & Operational Throughput 

• Partner with Revenue Cycle teams to identify operational barriers impacting billing and claims submission. 

• Monitor scheduling and registration accuracy to minimize claim denials. 

• Support processes that improve charge capture and reduce delays in revenue realization. 

• Collaborate on workflow improvements that impact financial performance and patient access. 

Operational Excellence & Process Improvement 

• Develop, standardize, and maintain operational workflows and SOPs. 

• Identify inefficiencies and implement process improvement initiatives. 

• Lead operational projects and system implementations. 

• Coordinate onboarding activities for new providers to ensure operational readiness. 

• Support new program launches, market expansions, and strategic initiatives. 

• Utilize Lean principles and data-driven methodologies to improve throughput. 

Data, Reporting & Analytics 

• Monitor key operational dashboards and KPIs. 

• Analyze trends related to patient access, provider utilization, conversion, throughput, and retention. 

• Develop weekly and monthly leadership reports. 

• Utilize Excel, business intelligence tools, and reporting platforms to identify opportunities for improvement. 

• Present operational findings and recommendations to leadership. 

Quality & Compliance 

• Ensure compliance with HIPAA and organizational policies. 

• Monitor scheduling, registration, and documentation accuracy. 

• Conduct audits and implement corrective actions as needed. 

• Ensure payer, authorization, and credentialing requirements are met. 

• Support organizational quality improvement initiatives.

Target Compensation - $70,000-80,000

​The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.