Medical Virtual Assistant – Front Desk & Patient Scheduling (Remote or Onsite in Davao)

About the Role:

Snapscale is looking for a reliable, organized, and patient-focused Healthcare Virtual Assistant (HVA) to support a US-based Physical Therapy clinic with virtual front-desk coverage, appointment scheduling, patient inquiries, and administrative support.

This role is ideal for someone with healthcare administrative or front-desk experience who can confidently handle patient calls and inquiries, schedule appointments, provide timely follow-ups, and help maintain smooth daily clinic operations.

The successful candidate will serve as a reliable extension of the clinic's front desk, helping ensure patients receive professional and responsive support while reducing the administrative workload of the in-office team.

Responsibilities may include:

• Answer and manage inbound patient calls and front-desk inquiries
• Handle patient questions and provide accurate information regarding clinic services and appointments
• Schedule and coordinate patient appointments
• Send appointment reminders and follow up with patients as needed
• Assist with patient intake and registration
• Manage patient follow-ups and recalls
• Provide virtual front-desk and administrative backup coverage
• Maintain accurate patient information and documentation in the EMR
• Provide additional administrative support as assigned

Perks:

• Health Maintenance Organization (HMO)*
• Government-mandated benefits*
• 13th month pay*
• Other employee incentives*
• Opportunities for career growth and development
• Fun and supportive working environment

Requirements

• Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Medical Receptionist, Patient Coordinator, Front Desk Associate, or similar healthcare role
• Experience supporting a US-based healthcare clinic is preferred
• Previous experience handling patient calls, appointment scheduling, and front-desk inquiries
• Strong verbal and written English communication skills
• Excellent customer service and patient communication skills
• Professional, empathetic, and patient when communicating with patients
• Strong attention to detail and organizational skills
• Ability to manage multiple patient requests and administrative tasks
• Experience with EMR/EHR systems is preferred
• Familiarity with Stride EMR is an advantage
• Comfortable using phone systems, Zoom, email, and other computer-based applications
• Able to work independently while maintaining productivity and accountability