Medical Billing Virtual Assistant

This is a remote position.

Rockstar is hiring a full-time Medical Billing Virtual Assistant on behalf of our client — a rapidly growing home-based healthcare organization headquartered in Arkansas.

This role is primarily a billing role. The ideal candidate will have genuine, hands-on experience with Athena EMR and full-cycle medical billing — claims submission, follow-up, and prior authorization — and must be able to demonstrate this experience clearly, as previous candidates have claimed Athena expertise they did not actually have. This is a billing-first role requiring someone who can come in and execute from day one.

This is an excellent opportunity for an experienced medical biller who genuinely knows Athena EMR inside and out and wants to make a real impact supporting a mission-driven home healthcare organization.

About Our Client

Our client provides comprehensive mobile primary care and post-hospital follow-up services, specializing in supporting patients who face barriers to traditional healthcare — including seniors and individuals managing chronic conditions. Their team of medical professionals brings high-quality, personalized care directly to patients' homes, ensuring continuity and compassion every step of the way.

The organization's mission is to make healthcare more accessible, proactive, and human by combining hands-on home visits with modern remote patient monitoring systems.

Key Responsibilities

Medical Billing — Primary Focus

• Own the full billing cycle within Athena EMR, including claim submission, follow-up, and resolution
  
• Submit and track prior authorizations through to approval
  
• Follow up on unpaid and outstanding claims in a timely manner
  
• Review, appeal, and resolve denied claims
  
• Post payments and resolve billing discrepancies
  
• Ensure compliance with coding and billing regulations
  
• Generate billing reports as needed
  

EMR Documentation & Administrative Support

• Accurately enter, review, and update billing and claims data within Athena EMR
  
• Maintain organized records of all billing communication and claim status
  
• Communicate with providers and staff via Microsoft Teams for updates and escalations
  

Tools & Systems

• Athena EMR (required — must have genuine, demonstrable experience)
  
• Microsoft Teams
  

Requirements

• Strong, hands-on experience with Athena EMR — candidates must be able to clearly demonstrate this experience
  

• Full-cycle medical billing experience, including claims submission, denial follow-up, and payment posting
  

• Experience submitting and tracking prior authorizations
  

• Strong written and verbal English communication skills
  

• Excellent attention to detail and accuracy in documentation
  

• Reliable technology setup with secure internet connection suitable for HIPAA-compliant work
  

• Ability to work independently in a remote setting
  

Non-Negotiables

• Athena Experience — genuine, verifiable hands-on experience required
  

• Full Cycle Billing Experience
  

• Prior Authorization Submission
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families across the Globe