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The representative will handle inbound calls regarding patient statements, insurance payments, and account balances while maintaining accurate documentation. They are also responsible for processing credit card payments and escalating complex billing disputes to the appropriate department.
Are you a great communicator who enjoys helping people? Join our team as a Medical Billing Customer Service Representative and help patients navigate their billing questions with professionalism, patience, and care!
This is a remote position for individuals living in the states of: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
\nAnswer inbound calls regarding patient statements, insurance payments, and account balances.
Provide accurate information about patient accounts, billing history, and charges.
Process credit card payments over the phone.
Document call details, account inquiries, and actions taken.
Escalate complex billing disputes and concerns to the appropriate department.
Deliver friendly, professional service while handling sensitive billing questions.
Strong verbal and written communication skills.
Basic computer skills and the ability to learn new systems.
Excellent attention to detail and accurate documentation skills.
Ability to multitask and process information efficiently.
A calm, professional approach when handling challenging calls.
A patient-focused attitude and a commitment to quality customer service.
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
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