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The role involves providing essential administrative support to a mental health practice, including managing documentation, lab tasks, and prior authorizations. You will also be responsible for coordinating referrals, handling phone communications, and streamlining administrative processes.
We are looking for a detail-oriented and proactive Medical Administrative Assistant to join a growing mental health practice supporting a team across two locations.
This is a fantastic opportunity for someone with experience in medical administration, healthcare support, or a mental health practice who enjoys working behind the scenes to keep processes organised and running smoothly.
The Role
You’ll provide essential administrative support to the practice, helping to manage day-to-day tasks and ensuring the clinical team can remain focused on delivering excellent patient care.
Key responsibilities will include:
● Managing and sending faxes and handling incoming documentation
● Coordinating lab-related administrative tasks
● Supporting prior authorisations (PAs)
● Coordinating external referrals
● Managing and organising administrative follow-ups
● Answering incoming phone calls where appropriate
● Providing general back-office administrative support
● Following established SOPs and processes
● Identifying opportunities to improve and streamline administrative systems
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