Marketing Operations & Production Assistant

Why Better. Why Now.

Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.

With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.

The category hasn’t caught up yet. That’s the opportunity.

Position Overview:

We are seeking a Marketing Operations & Production Coordinator to provide production, operational, and administrative support for the Marketing team. This role focuses on campaign execution, asset management, marketing operations, reporting, quality assurance, and workflow organization. The ideal candidate is highly organized, detail-oriented, process-driven, and comfortable working from approved templates, systems, and documented procedures rather than creating new brand direction.

Primary Responsibilities:

· Support campaign production by formatting social graphics, email campaigns, presentations, flyers, advisor launch materials, recruiting one-pagers, newsletters, and partner marketing materials using approved templates.

· Prepare approved content for social media scheduling platforms, including uploading posts, formatting captions, organizing campaigns, verifying links, and tracking scheduled assets.

· Prepare weekly advisor and division email campaigns by updating advisor merge fields, organizing campaign versions, verifying links, tracking usage and exporting reports.

· Maintain the company's marketing asset library through standardized file naming, folder organization, version control, asset archiving, and approval tracking.

· Prepare marketing adoption reports, campaign usage trackers, dashboards, milestone reports, and divisional activity summaries.

· Support Mortgage Advisor onboarding by preparing launch announcements, advisor bios, onboarding materials, headshot folders, and content calendars.

· Maintain recruiting assets, proof libraries, case studies, recruiting packets, and advisor growth materials.

· Organize advisor wins, testimonials, and recognition submissions into reusable marketing templates and proof libraries.

· Perform detailed quality assurance reviews including spelling, formatting, hyperlinks, branding, disclaimers, dates, names, NMLS fields, and template accuracy.

Responsibilities Outside Scope:

· This role does not own marketing strategy, compliance decisions, final brand approvals, executive messaging, PR, recruiting claims, financial or product claims, advisor-specific strategy, or public publishing without required review.

Qualifications:

· Strong English reading and writing comprehension.

· Exceptional attention to detail and organizational skills.

· Experience with Canva, PowerPoint, Google Drive or SharePoint.

· Understanding of workflow automation, SEO/AEO/GEO concepts, and marketing operations.

· Ability to follow SOPs, manage repetitive work accurately, and communicate clearly.

· Comfortable collaborating with U.S.-based teams.

Preferred Qualifications:

· Experience supporting a marketing team.

· Experience with social media scheduling platforms and email marketing tools.

· Experience using CRM platforms and reporting dashboards.

· Experience using AI tools responsibly.

· Experience in mortgage, financial services, real estate, or another regulated industry.

· Basic video editing or subtitle formatting experience.

Disclaimer

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.

The facts that speak for themselves:

• We’ve funded over $110 billion in loans (more than any other fintech in the US!)

• Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry

• Better’s propriety AI platform makes us an award-winning lender:

  • Fintech Breakthrough Award 2025: Best Lending Innovation

  • Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval

  • Yahoo! Finance (2025): Best Online Mortgage Lender

  • Money Magazine (2025): Best for fast closing

  • Forbes (2023): Best Online Mortgage Lender

We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.

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