Manager, Trust Services

Get to know the Trust Services Team

In addition to GRC services, we also have a Trust Services team. We move at a fast, focused, and reliable pace – completing deliverables within 1 to 3 business days for customers with 5 clients and customers with 500 clients. We work directly with our customers’ security and sales points of contact, meaning clarity, teamwork, and problem-solving are at the forefront of everything we do to help our customers drive sales and renewals by using security and compliance as differentiators. If you want to be part of a team that builds the bridge between sales and security, you’re in the right place.

The Opportunity 

We are seeking a highly skilled Manager, Trust Services to lead a global team responsible for reviewing and managing security questionnaires, contractual security clauses, and compliance documentation for SaaS clients.

This role bridges cybersecurity, legal, and client engagement — ensuring rapid, accurate, and high-quality turnaround on vendor assessments, NDAs, DPAs, MNDAs, and security-related contract reviews. The ideal candidate will combine deep technical knowledge of security frameworks with strong legal interpretation skills, team leadership experience, and agile delivery expertise. This role requires working US Eastern Time (EST) hours.

What you’ll do

• Lead and manage a global team - Supervise a team of security analysts and reviewers across multiple time zones. Provide coaching, mentoring, training, and quality assurance oversight to ensure consistent, high-quality outputs.
• Oversee security questionnaire completion - Finalize vendor security questionnaires (e.g., SIGs, CAIQs, or custom formats) and collaborate with client SMEs to validate complex technical and product-related responses.
• Manage legal reviews & redlining - Collaborate with internal and external legal counsel to redline, comment, and ensure alignment with cybersecurity frameworks and risk posture across NDAs, DPAs, MNDAs, and other contractual security clauses.
• Collaborate on AI tooling & development - Utilize AI-powered tools to accelerate first-pass reviews and integrate feedback to improve accuracy and speed.
• Drive client engagement and growth - Own the full engagement lifecycle — from onboarding through ongoing delivery — serving as the strategic liaison to build trust, surface expansion opportunities, and turn strong delivery outcomes into deeper, longer-term client relationships.
• Collaborate cross-functionally - Partner with Legal, Compliance, IT, and Sales teams across our clients to align responses, ensure contractual compliance, and resolve escalations.
• Obsess over process improvement - Identify and implement process enhancements, automation opportunities, and playbook updates to increase efficiency and reduce turnaround time.

Who You Are

• Cybersecurity and vendor risk authority - Command 3-5 years of direct execution in cybersecurity operations, legal security reviews, or vendor risk management infrastructure deployment.
• Scale-oriented people manager - Driven by a history of leading, coaching, and upskilling distributed or global teams across multiple international regions to achieve operational excellence.
• Legal contract and assessment champion - Executed and managed granular redlining, structural commentary, and legal validation for NDAs, DPAs, and MNDAs alongside standardized frameworks like SIG and CAIQ.
• Cross-functional business translator - Articulated and aligned intricate engineering, legal, and compliance parameters into clear commercial milestones for diverse internal and external stakeholders.
• Surgical technical problem-solver - Applied razor-sharp critical thinking and microscopic attention to detail to isolate, analyze, and resolve dense security and compliance architecture friction.
• High-velocity quality guardian - Delivered flawless outputs under compressed, rapid-turnaround timelines while maintaining an uncompromising commitment to data and administrative accuracy.
• Growth-centric team mentor - Invested in continuous performance management, merit-based coaching, and clear talent development pathways to foster high accountability and professional growth.
• Elite operational communicator - Deliver flawless, authoritative, and professional written and verbal English communication across all internal engineering, legal, and compliance teams.
• Global operational anchor - Spearheaded performance continuity and built deep technical relationships within an asynchronous, multi-timezone distributed environment.

What will help you succeed

• Professional certifications - Hold active, industry-recognized designations such as CC, CompTIA Security+, CISA, CISM, PMP, CISSP.
• GRC architecture experience - Directed and mapped complex SaaS security frameworks, specifically SOC 2, ISO 27001, NIST 800-53, GDPR, and HIPAA, into secure enterprise business operations.
• Active deployment of AI-assisted review tools - Hands-on optimization and data parsing through generative intelligence engines to help streamline compliance and security operations.
• Domain tenure in SaaS or risk consulting - Proven years spent scaling commercial governance within hyper-growth B2B SaaS verticals or top-tier enterprise vendor risk consulting practices.
• Mastery of compliance automation tools - Direct backend operational execution across specialized GRC and risk platforms such as Drata, Vanta, OneTrust, Secureframe, or ServiceNow VRM.

What We Offer 

• Career Development: Clear path with mentorship and training opportunities.
• Role-Related Training: Reimbursement for the successful completion of approved training and certification courses relevant to your current role.
• Competitive Compensation: A competitive base salary with regular performance reviews linked to merit-based appraisals and bonus opportunities.
• Growth Opportunity: Early-stage company with significant room for career advancement.
• Remote-First Culture: Flexibility to work from anywhere while collaborating with a global team.

What You'll Need to Thrive

• Excellent written and verbal English communication skills, with the ability to engage confidently with candidates, hiring managers, and business leaders across global teams.
• A reliable, high-speed internet connection and a professional home office environment that supports confidential conversations, virtual interviews, and uninterrupted collaboration.
• Commitment to working a standard schedule of 8:00 AM–5:00 PM US Eastern Time (ET) to effectively support hiring managers, candidates, and cross-functional teams. Occasional flexibility to adjust working hours is expected to accommodate changing business priorities, global collaboration, and time-sensitive hiring needs.
• Willingness and ability to travel locally for occasional onsite meetings, team gatherings, or business activities as needed.

Hiring and Selection Process 

• Candidates must participate in live video interviews throughout the hiring process with camera on (non-negotiable) and be prepared to verify their identity during recruitment and onboarding.
• Employment is contingent upon successful completion of identity verification and background screening, where permitted by law.
• Selected candidates will participate in structured interviews with hiring managers and cross-functional stakeholders to assess role fit, experience, and alignment with Workstreet’s operating principles.
• Candidates will receive prompt updates and consistent communication throughout the interview process, ensuring a transparent, smooth, and engaging experience at every step.
• Applicants must be authorized to work in the U.S. without the need for visa sponsorship now or in the future. Workstreet does not provide employment-based visa sponsorship or transfers for this role, including H-1B, L-1, TN, O-1, E-3, H-1B1, F-1 (OPT/CPT), J-1, or any other work-authorized visa category.

Workstreet Is An Equal Opportunity Employer

As an equal opportunity employer, Workstreet is committed to providing employment opportunities to all individuals. All applicants for positions at Workstreet will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

All employment is decided on the basis of qualifications, merit, and business need. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, Title I of the Americans with Disabilities Act of 1990, and any other applicable federal, state or local laws, applicants who require reasonable accommodation in the job application process may contact accommodationsus@workstreet.com