Manager, Technical Sales

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We are now looking for a Technical Sales Manager to support UPM Specialty Materials' business in the Americas.   

“I’m excited to welcome a new Technical Sales Manager to our team. As we continue to strengthen our market position, we are focused on building a collaborative, innovative, and customer-centric environment where individuals can make a meaningful impact. In this role, you will combine technical expertise with commercial insight to support customers, identify new business opportunities, and deliver value-driven solutions. You will collaborate closely with customers and cross-functional teams to address technical challenges, develop customer-focused solutions, and support paper projects from initial concept through commercialization. You’ll also build strong relationships across the value chain, leverage market insights to anticipate emerging trends, and help identify opportunities that drive innovation and sustainable growth. This is an exciting opportunity to expand your industry network and play a key role in the continued success of our business.” – Sarah Dembroski, Sales Director, Label & Release and Packaging, Americas.

What you will do  

• Focus on understanding customer needs and provide them with technical expertise and advice. 

• Foster relationships with customers and external collaborators - become a trusted partner and build influence.

• Work closely with the sales team to identify, develop and close new business opportunities.

• Provide paper converting and application expertise internally to sales teams, and customer service and externally to customers on-site when appropriate.  

• Handle customer remarks and claims whenever Customer Service or Operations need technical support.

• Actively participate in customer projects and innovation - document activity and progress.
  Screen assigned customer inquiries and assess them for initial 'fit' to our paper portfolio.

• Participate in trade associations and technical conferences related to target market opportunities, share information internally about the latest industry solutions and technologies.
  Closely cooperate with and support the product and technology development team. 

• Act as a link between customer and production sites in solving technically complex cases and support the overall quality level improvement of the mills. 

• Monitor and report on industry trends and enhance company intelligence.

Who you are 

• You have relevant commercial degree/education and technical understanding of complex products 

• You have proven history in a customer facing role, ideally in a B-to-B environment or technical sales capacity.

• You have sales skills, product, application and process knowledge and experience of the paper industry and market. 

• You have excellent communication and interpersonal skills 

• You are commercially minded and excel at networking with others 

• You are familiar with working in matrix organization 

• You are decisive and results oriented 

• You are agile in the face of change 

• Spanish language skills are preferred 

This is what we offer to you   

• A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils'. Our work is impactful and transformative.  

• A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.  

• Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.  

• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.  

Salary range: from 105 000 to 142 000 USD / year based on qualifications and experience     

UPM offers a comprehensive benefits package which includes the following:    

• Health insurance: comprehensive medical, dental and vision plans    

• Other insurances: disability coverage, life, and AD&D insurance    

• Retirement plan: 401(k) with company match and employer retirement contribution    

• Paid time off: 15 days of paid time off plus 13 company holidays  

• Bonus: annual performance-based short-term incentive plan    

• Other: professional development opportunities    

Benefits are updated annually and plan level eligibility requirements may apply.  

Learn about our Rewarding and our Ways of working. 

Additional information about the position 

This position is fully remote (home-office based).

The position holder will report to Sarah Dembroski, Director, Sales, Label & Release and Packaging, Americas.

For further information about the role, please contact  Director, Sales, Label & Release and Packaging, Americas, at sarah.dembroski@upm.com. 

How to apply 

To apply, please submit your CV and cover letter by August 12, 2026.  Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline. 

For support with submitting your application, please contact the HR Service Center at careers@upm.com  or tel. +18777235247. 

Learn more about how to apply from our Careers page. 

Country-specific information 

Only candidates authorized to work within the United States without sponsorship will be considered.  

This Job Description is intended to be a guide and is not intended to be a contract of employment, explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other duties may be assigned as needed. 

UPM North America is an Equal Opportunity Employer.   

UPM Specialty Materials 

UPM Specialty Materials has over 40 years of experience producing high-performance, transformative papers for packaging and labelling. In APAC, we also offer office and graphic papers. Our global team of 1,800 experts and mills in China, Finland and Germany serve customers consistently and reliably around the world. upmspecialtymaterials.com 

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