Account Manager

THE ROLE: ACCOUNT MANAGER
Join our growing team as a Customer Success Manager in a permanent, full-time role (Monday
to Friday). This hybrid position is based partly in our Leeds office (three days per week) with the
flexibility to work from home on the remaining days. For the right candidate, we will also
consider a fully remote arrangement.

WHAT WILL YOU DO
You will act as the primary point of contact for a portfolio of existing clients, helping them
maximise the value of NuBreed Hotels' products and services. Working closely with each client,
you will manage group booking enquiries, drive hotel booking revenue across their events, and
collaborate with their teams to ensure our accommodation solutions receive optimal visibility
and engagement. Your focus will be on building strong, long-term relationships, delivering
exceptional service, and identifying opportunities to grow each account.

RESPONSIBILITIES
• Client Leadership: Serve as the main point of contact for several existing as well as new
clients, providing exceptional account management.
• Onboarding Excellence: Identify customers pain points and develop comprehensive
plans to enhance their experiences through a detailed onboarding process.
• Cross-Functional Collaboration: Work closely with marketing, operations, customer
service, finance and legal teams to execute your customer plans effectively.
• Group Enquiries Management: Handle all group enquiries for your events - from initial
contact and understanding client’s requirements, to coordinating with the group
booking team to meet their needs and overseeing the accommodation contract process
through to completion.
• Business Growth: Drive business expansion and increase traction throughout clients'
three-year contract terms.
• Strategic Marketing: Work closely with in-house Marketing Tea to ensure the
EventBeds™ platform is marketed effectively by assisting in creating and following a
detailed go-to-market (GTM) plan.
• Performance Reporting: Update clients on pre-event bookings, conduct during and
post-event reviews, and perform thorough analyses.
• CRM Management: Maintain and update the CRM system meticulously.
• Event Attendance & Travel: Attend key client events, both in the UK and internationally,
to build relationships, generate new leads and oversee successful deal execution.
• Networking: Engage in networking activities to build leads and strengthen industry
connections. 

REQUIREMENTS & SKILLS
• Experience: Minimum of 2-3 years' experience in Account Management or Customer
Success, ideally in a software, technology business or events industry.

• Commercial Acumen: Strong commercial focus with a proven track record in
managing clients, driving business growth, and networking.
• Industry Knowledge: Experience in the hotel industry, events, and/or MICE (Meetings,
Incentives, Conferences, and Exhibitions) is a plus.
• Technical Proficiency: Proficient in Microsoft Word, Excel, PowerPoint, and familiar
with a major CRM system.
• Interpersonal Skills: Excellent communication and relationship-building abilities.
• Self-starter with a can-do attitude, willing to contribute and share ideas to consistently
improve processes and increase efficiency
• Strives to embrace change, enjoys a fast-paced environment, reacts well to pressure,
and welcomes new ideas
• Ability to find opportunities outside of those presented through self-motivation and
diligence
• Takes pride in their work with a very meticulous eye for detail
• Excellent communication skills
• Someone who may have an entrepreneurial view with high ambition for their career
progression