Manager / Teamlead Technical Support

RELEX Solutions is a leading international software company with Finnish roots. Our cloud-based platform optimizes retail and supply chain processes across all industries - from DIY, pharmaceuticals and FMCG to manufacturing and our specialty (food) retail. 
And as an employer? At RELEX, not only the optimization of trade is our top priority, but also our employees. You benefit from a high degree of autonomy, flat hierarchies, diverse development opportunities and a working environment in which we pay particular attention to the compatibility of professional and private life.

Are you a dynamic leader with a passion for fostering teamwork and achieving collective goals? Then you could be the new Manager for our Space and Assortment Technical Support Team in the UK! This team provides second-level support to our customers globally and consists of 11 amazing team members from 5 different countries.

Despite the geographical diversity of the team, their shared goals and commitment are bringing them together. If you are ready to contribute your leadership skills to a collaborative environment, we invite you to become a crucial part of our success story!

What you will be doing: 

• Create an inspiring team environment with an open communication culture
• Oversee day-to-day operation
• Set clear team goals
• Prioritising tickets, delegating tasks and setting deadlines
• Monitor team performance on hitting SLAs and report on metrics
• Motivate team members
• Discover training needs and provide planning
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities
• Work through ticket reviews with team members
• Work with key stakeholders to deliver targets and goals
• Delivery projects for improvement as recognised within the wider Support structure

What you bring to the table:

• Proven work experience as a team lead or supervisor
• Empathy and a thirst for people management
• In-depth knowledge of performance metrics
• Good PC skills, especially MS Excel
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills 

Even when this role is mostly possible remote, please note that you need to be located in the UK.

What we consider as an advantage:

• Working experience in Support or customer-facing role
• Experience in managing people remotely

What we offer you in return:   

• At RELEX you have 25 days off per year plus 8 bank holidays. In addition to that you’ll get days off for different occasions (birth of child, first day of school, moving day, etc.)
• RELEX offers a workplace pension scheme with an employer contribution of 6%.
• In addition to that, RELEX offers an enhanced maternity / adoption package of: 12 weeks at 100% pay, 8 weeks at 80% pay and another 8 weeks at 60% pay.
• At RELEX we offer a Employee Assistance Programme (EAP) with different services included
• Within our Healthcare support we have different services: Treatment with Comprehensive Cancer Cover, Full Out-patient, Therapies, Mental Health, Private GP, Employee Assistance, Programme Premier, Dentist and Optician Cashback Plus and Health Assessment
• At RELEX you can expense up to £100 per year (£50 in H1 and £50 in H2) to put towards organized physical sporting activities (e.g. marathons, Tough Mudder, Spartan Race, Ironman Triathlon etc.), or the purchase of personal sporting equipment/activities (e.g. running shoes, home weights, Fitbit devices, gym usage etc.)
• Discounted Gym Membership @ Fitness First
• Cycle to Work Scheme (www.cyclescheme.co.uk)
• You can expense the cost of an annual eye test
• At RELEX we take feedback and your personal development very seriously. For this purpose we have our yearly development discussions where you’ll receive peer and management feedback and as well plan your future at RELEX together with your manager.
• Flexible & remote working: There are many benefits in working remotely at times as sometimes the office is not the best place for certain tasks and working remotely
  instead of wasting time in commuter traffic can ease your mind and free up time for your personal life.
• Work from abroad: At RELEX we recognize that sometimes you just need a little flexibility to juggle all your responsibilities so therefore we also offer flexible working practices to help out in this respect.
• Charity Days: To support different causes, RELEX provides us with up to two days off to do charity work.
• Office Dogs: Your furry friend is always welcome in our London office

Interested? Please apply with complete application documents in English, salary requirements and earliest possible start date via the button below.

We value diversity and therefore welcome all applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, and sexual orientation and identity. Being part of RELEX means being heard, feeling valued, and knowing you can be yourself because you belong. We believe in actions, not words, regarding diverse hiring and employment practices. We take DE&I seriously. We champion and benefit from global diversity. We’re creating and evolving our culture to welcome everyone and value every idea. We’re always ready to welcome new RELEXians to our team. Your enthusiasm and expertise allow us to keep innovating and creating a future of planning for retail and consumer brands. Diversity helps us succeed, so we’re committed to creating an inclusive environment for everyone. If you’re ready to be part of our growth, apply now.  

To learn more about RELEX, check out https://www.relexsolutions.com. If you have questions about the application process, we can help you at recruiting@relexsolutions.de.