Clinical Trial Management Support Specialist - FS

You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members are the most valuable asset in delivering success.

• We are here to help you grow, to give you the skills and opportunities to excel at work with the flexibility and balance your life requires.

• Your ideas influence the way we work, and your voice matters here.

• As an essential part of our team, you help us deliver the medical innovation that patients are desperate for.

Join us and build your future here.

What You'll Be Doing:

• Manages queue of support requests by routing, updating, and resolving CTMS related requests in a timely fashion

• Data enters and maintains Drug Program and Investigator data within the CTMS based on requests received by the business users.

• Conducts data quality activities, including but not limited to, regular internal audits of investigator and personnel data to eliminate duplicates

• Advocates and supports established Registry related business processes through interactions with end-users to ensure data quality standards are met

• Creates and maintains Excel-based data compliance reports based on data extracts from the CTMS database

• Performs additional duties as assigned

 What We Are Searching For:

• High School Diploma, or international equivalent from an accredited institution, preferably in a technical, clinical, or health-related field, or equivalent combination of education, training and experience

• 0 to 3 years of practical experience using clinical trial management systems and/or managing clinical trial site and investigator data. Alternately, must have proven experience in all primary job functions.

• Familiarity with drug development and clinical trial processes preferred

• Demonstrates excellent English verbal and written communication skills

• Excellent computer skills in a Microsoft Windows environment including proficiency in the Microsoft

• Office Suite of tools (eg - Outlook, Work, Excel, etc)

• Proven ability to drive a successful customer experience through positive customer interactions, provision of quality and timely deliverables, and task ownership

• Strong analytical and organization skills, able to work independently and manage multiple projects simultaneously in a fast-paced environment with changing priorities

We offer a comprehensive salary and benefits package, which includes health insurance (Doverie), 23 days of annual leave, food vouchers, additional payment for internet (all remote employees are eligible) and an Employee Assistance Program.

Additional details:

• Remote Position

• Fixed Term Contract – until the end of December 2026

• Working Hours – 11AM to 7PM, Monday-Friday