Manager, Mid Office Team

Lead, Mid-Office Development Team

Position Summary

The Lead, Mid-Office Development Team serves as a key leader within the Travel Technology organization, bridging the gap between the daily operational responsibilities of the mid-office programming team and department management. This role provides technical leadership, guidance, and oversight while actively participating in development activities.

The Team Lead works closely with Business Solutions, Information Technology, and Operations teams to develop, enhance, and support mid-office quality control programming and automation solutions. The primary objective of this role is to improve travel counselor productivity, reduce operational errors, streamline processes, and lower overall operational costs.

Essential Duties and Responsibilities

Team Leadership & Collaboration

• Provide leadership, coaching, and guidance to the Mid-Office Development Team.
• Conduct regular team huddles to identify roadblocks, establish priorities, and communicate expectations.
• Review and provide constructive feedback on team members’ work products.
• Collaborate with business stakeholders to clarify, document, and validate business requirements.
• Support project planning and execution to ensure successful delivery of solutions.

Programming & Development

• Design, develop, document, and maintain mid-office quality control programming and automation solutions.
• Scope customer requests and develop effective quality control and workflow solutions.
• Create, test, integrate, and enhance existing mid-office routines and applications.
• Write clean, efficient, and well-documented code.
• Troubleshoot and resolve technical issues related to mid-office systems and processes.

Process Improvement & Support

• Analyze current operational practices and identify opportunities to improve efficiency.
• Recommend and implement automation and process improvements.
• Provide responsive technical support to both internal and external customers in a fast-paced environment.
• Ensure solutions align with business objectives, system requirements, and operational needs.

Qualifications

Required Knowledge, Skills, and Abilities

• Strong leadership, communication, and organizational skills.
• Ability to analyze business processes and translate requirements into technical solutions.
• Experience developing and supporting mid-office quality control systems in the travel industry.
• Strong problem-solving and troubleshooting capabilities.
• Ability to manage multiple priorities and work effectively in a collaborative environment.

Preferred Qualifications

• Minimum of three (3) years of experience in business operations or information technology systems within the hospitality industry.
• Travel agency or corporate travel management experience preferred.
• Project management experience strongly preferred.
• Experience with SAP BusinessObjects.
• Experience as a travel counselor or travel agent preferred.

Education and Experience

• Significant experience with GDSX COMPLEAT or a comparable travel-industry mid-office quality control platform.
• Extensive experience working with multiple Global Distribution Systems (GDS).
• Minimum of two (2) years of experience in a .NET development environment within a mid-sized organization.
• Minimum of two (2) years of experience with Microsoft SQL Server; SQL Server 2012 experience preferred.
• Minimum of two (2) years of experience with Microsoft Access.
• Bachelor’s degree in Computer Science, Engineering, or a related field, or an equivalent combination of education and experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

Working Conditions

• Full-Time, Salaried Position.
• Standard schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Time.
• On-call availability may be required.
• Extended periods of sitting and computer work.
• Occasional travel may be required.

 If you need an accommodation, please reach out to People Operations Department.