Manager, Information Experience

Summary

You’ll join Guidewire’s Product Strategy organization, helping make complex insurance technology easier to understand, adopt, and use. The team supports operational excellence, transformative innovation, customer-centricity, and the adoption of AI, cloud, and data capabilities across Guidewire’s products and developer experiences.

As Manager, Information Experience, you’ll lead a distributed team that creates connected, user-centered information across technical documentation, developer content, in-product guidance, tutorials, video, and other channels. You’ll shape trusted, structured, AI-ready knowledge that improves customer and developer outcomes while partnering across Product, Engineering, Design, Learning, and subject-matter teams. This is an opportunity to help Guidewire transform how the world’s property and casualty insurers do business while contributing to a culture grounded in determination, collaboration, continuous improvement, and bravery.

Job Description

What you’ll do

• Lead, coach, and develop a distributed team of technical writers and information professionals, creating an inclusive environment where people can grow, contribute, and do meaningful work.
• Set priorities and guide delivery across technical documentation, developer and API content, in-product assistance, UI content, tutorials, video, walkthroughs, and related information experiences.
• Partner with Product, Engineering, Design, Learning, and subject-matter experts to plan content around user needs, product goals, customer adoption, and measurable outcomes.
• Champion persona- and task-based information experiences for business and technical audiences, helping users understand, implement, and realize value from Guidewire products.
• Guide the evolution of content into trusted, structured, reusable, and AI-ready knowledge through information architecture, content models, metadata, taxonomies, governance, and content reuse.
• Promote practical and responsible use of AI in content planning, creation, review, evaluation, and maintenance, with appropriate human oversight and attention to quality.
• Use analytics, search and assistant insights, user feedback, and research to evaluate effectiveness, improve findability and retrieval, and prioritize enhancements.
• Improve authoring, review, publishing, and maintenance workflows; lead cross-functional initiatives, manage competing priorities, and remain hands-on when needed.

At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.

What you’ll bring

Required

• Seven or more years of experience in technical writing, information development, content design, or content strategy for enterprise software or SaaS, including at least three years managing teams.
• Strong people leadership, coaching, feedback, and team-development skills.
• Ability to think critically about user journeys and create holistic information experiences across multiple formats and channels.
• Experience with information architecture, structured or modular content, content strategy, metadata, reuse, taxonomy, or governance.
• Strong technical aptitude and the ability to learn cloud platforms, APIs, developer workflows, and software technologies quickly.
• Experience using analytics, user feedback, research, search data, or other evidence to improve content and user outcomes.
• Familiarity with generative AI concepts such as prompting, retrieval, grounding, evaluation, and human oversight.
• Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.
• Ability to prioritize, lead change, navigate ambiguity, and work effectively across distributed, cross-functional teams.
• Excellent communication, leadership, project-management, and organizational skills.

Preferred

• Bachelor’s degree in a technical, communications, or related field preferred, or equivalent practical experience.
• Background in developer documentation for data and analytics solutions.
• Experience supporting search, conversational assistants, retrieval-augmented generation systems, or other AI-enabled information experiences.
• Proficiency with DITA, Markdown, Git or GitHub, OpenAPI or Swagger, static site generators, docs-as-code, and continuous integration and delivery workflows.
• Knowledge of automated quality checks, taxonomies, and large structured content sets.
• Experience with UX writing, accessibility, localization, video, diagrams, or interactive walkthroughs.

Your Impact

We believe in clarity and setting you up for success. During your first six months, you’ll build relationships across Product, Engineering, Design, Learning, and subject-matter teams; understand the needs of key user personas; assess current content, workflows, and measurement practices; and establish priorities for improving the information experience. You’ll define practical measures for findability, content quality, reuse, user satisfaction, search and assistant effectiveness, and delivery efficiency, then use those insights to guide improvements and demonstrate progress. Your work will help customers and developers adopt Guidewire’s cloud, data, and AI capabilities, support product growth and customer success, and influence how trusted knowledge is created and used across the company.

What’s in it for you

The people we employ give their all, and in return, we offer flexibility wherever we can, such as:

• Flexible work environment
• Health and wellness benefits
• Paid time off programs, including volunteer time off
• Market-competitive pay and incentive programs
• Continual development and internal career growth opportunities

Guidewire is committed to customer success and combines digital, core, analytics, and AI to deliver its platform as a cloud service. In this role, you’ll contribute to that wider mission by helping insurers modernize and thrive through clearer, more accessible, and more effective product experiences.

Guidewire embraces a culture of in-person interviews for all applicants and onsite orientation for all new hires. We welcome candidates who bring different perspectives and experiences and evaluate qualifications based on the requirements of the role.

The US base salary range for this full-time position is $123,000 - $218,000. Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Guidewire is proud to be a disability inclusive employer. We are committed to providing individualized accommodations and support to candidates for any part of our hiring process. If you think you may need disability-related accommodations, please email EmployAbility at accommodations-gw@employ-ability.org.uk, our disability partner, or schedule a call with an EmployAbility expert (calendar booking slot) for a confidential conversation.