Manager, Customer Growth & Activation

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Manager, Customer Growth & Activation, WHI Solutions

Building the technology that powers automotive ecommerce.

WHI Solutions, an eBay company, is an enterprise SaaS technology company powering the automotive parts industry. Our Nexpart platform is the B2B ecommerce marketplace that connects thousands of parts buyers and sellers across North America. Repair shops, dealerships, distributors and manufacturers use it to find, price and order parts, driving over $5 billion in transactions every year.

We're a technology-first company building at the cutting edge of automotive ecommerce. From AI-powered parts buying to business intelligence, we keep pushing what a B2B marketplace can do for the people who keep vehicles on the road.

Our team has been building together for decades, with a hand on the pulse of the automotive ecommerce marketplace the whole way. When you join WHI, you join a culture of builders: collaborative, welcoming, and serious about doing great work. We're looking for smart, focused, energetic people who are technology-forward and bring an open mind to new ideas. If that sounds like you, join WHI today!

The Role and Opportunity

The automotive B2B ecommerce market is evolving, and WHI is investing in a new, data-led way to grow our customer base. We are building a modern, CRM-driven approach to customer engagement, so we reach the right customers at the right moments with the right message. To run it, we are building a new Customer Growth & Activation team, and we are seeking a Manager, Customer Growth & Activation to lead it.

Reporting directly to the Head of Strategy, this person manages a team of CRM specialists who make a high volume of outbound calls to our customers. The ideal candidate is a hands-on Salesforce expert and a proven builder of high-performing teams. They design outreach programs, run call cadence and campaign strategy, and use data to guide where the team focuses. This is a remote role with occasional travel.

What you will do:

• Lead the day-to-day work of the CRM specialist team, coaching them to deliver against call, activation and engagement targets

• Set and manage call cadence and campaign strategy for outbound outreach to repair shops, dealerships and distributors

• Build and refine Salesforce workflows and templates that support targeted, timely customer outreach

• Use data to prioritize outreach and measure what works

• Continuously improve team processes and tools to increase productivity and results

• Drive Salesforce adoption and data quality across the team, so every call, customer touch and next step is captured

• Build reporting and dashboards, and share regular performance insights and recommendations with the Head of Strategy

• Help build out the team, partnering on hiring, onboarding and team structure

• Serve as a 'voice of the customer' to bring customer needs front and center in product development, sales strategy, and go-to-market plans

• Represent WHI at a handful of trade shows and industry events each year

What you will bring:

• 5+ years in inside sales, sales operations, customer growth or customer success, including 2+ years leading teams

• Proven track record of building and leading high-performing outbound or inside sales teams

• Deep, hands-on Salesforce experience, including workflows, reports and dashboards

• Experience launching or scaling a CRM-driven sales or customer engagement program

• Highly analytical and data-driven, comfortable setting targets and optimizing based on results

• Experience managing call cadences and multi-touch campaign strategy

• Strong ability to learn technical concepts and communicate them clearly to customers and team members

• Experience in automotive parts, aftermarket, dealership parts buying, or B2B ecommerce preferred

• BS/BA degree required

• Comfort in handling uncertainty and building something new

• Ability to travel occasionally to trade shows and industry events

• Highly collaborative – be fun, and easy to work with!

Benefits and Compensation

In addition to a competitive salary/commission structure, benefits are an essential part of your total compensation for the work you do every day. Whether you're single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Benefits include maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead, because we know feeling financially secure during your working years and through retirement is important.

Here at WHI, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn't just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel WHI is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about WHI's Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

Location

Remote, occasional travel required.

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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