Manager, Benefits Service Delivery

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job is pivotal in leading a team to support business operations through data analysis and reporting. It involves overseeing the production of regular and special reports, guiding data integrity audits, and identifying opportunities for process optimization. The job requires a strategic approach to developing reporting tools and consolidating data to drive informed decision-making. It also entails providing feedback on system performance to shape enhancements and support business needs.

Job Description

Responsibilities:

• Overseeing the development and implementation of operational policies to enhance efficiency and effectiveness
• Managing the creation and distribution of critical business reports for informed decision-making processes
• Leading a team of professionals to achieve operational excellence and meet strategic business goals
• Guiding team members in conducting data audits as needed to maintain high standards of data integrity
• Facilitating the integration of advanced analytics into business strategies for improved decision support
• Directing the consolidation of data sources to foster a culture of analytics-driven strategic planning
• Providing analytical support to compare performance against budgets and assess financial implications
• Influencing system enhancements by articulating user and business requirements to management teams
• Overseeing the collection and analysis of management data to guide team performance and operational improvements
• Implementing business process enhancements to align with the strategic direction of the team
• Driving business operations function in areas of budgeting, forecasting, variance analysis, procurement/payment for opex budget
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Business Process Improvements, Dashboard Development, Data Analysis, Data Quality Assurance, Financial Management, Internal Control Procedures, Operational Excellence

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.