Manager Assistant -Merchant Operations

• Establish and manage the operating rhythm for the VP and Merchant Operations (MO) Leadership Team, including team agendas, business reviews, planning sessions, decision forums, action tracking, and follow-up

• Partner with the VP and Leadership Team to shape and manage the organization’s strategic agenda, translating priorities into clear initiatives, milestones, measures of success, and deliverables

• Support development of and maintain Merchant Operations KPIs, scorecards, dashboards, and other performance-management tools that provide visibility into progress and areas requiring leadership attention

• Own MO operational and performance reporting, including creating and running recurring reports, analyzing results, identifying trends and performance drivers, and translating data into actionable insights

• Track strategic initiatives and commitments, proactively identifying risks, dependencies, and emerging issues and driving appropriate follow-up and escalation

• Own key monthly, quarterly, and annual business management processes, including headcount tracking and reporting, organizational and distribution list maintenance, recurring submissions and deliverables, and support for mid-year and year-end colleague processes

• Support development of senior leadership presentations, business updates, and executive communications that clearly articulate the Merchant Operations strategy, performance, progress, opportunities, and decisions required

• Serve as a thought partner to the VP, synthesizing information, developing perspectives, pressure-testing ideas, and supporting key decisions and leadership discussions

• Collaborate closely with Merchant Operations leadership, GRRO leadership, and cross-functional partners to advance shared priorities, resolve issues, manage dependencies, and drive initiatives to completion

• Support town halls, colleague communications, leadership meetings, and recognition programs, helping connect colleagues to the organization’s strategy and celebrate contributions

• Proactively identify opportunities to simplify processes, strengthen operating routines, improve reporting, and increase the effectiveness of the VP and Leadership Team

• Build strong relationships across an international organization, collaborating effectively across markets, cultures, and time zones

• Experience in operations, analytics, MerchantForce, COE, field/client-facing roles, or a similar environment preferred

• Strong business acumen and the ability to connect operational performance, frontline realities, and strategic priorities

• Hands-on experience producing and maintaining accurate business and operational reports; ability to interpret data, uncover trends and performance drivers, and translate findings into actionable business insights

• Strong collaboration and relationship-management skills, with the ability to work effectively with senior leaders and partners across functions and geographies

• Advanced Excel and data-analysis skills; familiarity with reporting, visualization, or analytics tools preferred

• Experience designing and managing KPIs, scorecards, dashboards, and other performance-management frameworks preferred

• Demonstrated proactive mindset, with the ability to anticipate needs, take initiative, solve problems, and drive work forward

• Excellent written and verbal communication skills, including the ability to create clear, compelling executive-level presentations and narratives

• Strong organizational and business-management discipline, with the ability to manage recurring administrative and operational processes, multiple stakeholders, and competing deadlines with accuracy and follow-through

• Ability to serve as a thought partner, bringing an independent perspective, asking thoughtful questions, and connecting strategy with practical execution

• Ability to operate with independence, judgment, discretion, and comfort with ambiguity in a fast-paced environment

• Experience working across international teams and time zones, with flexibility to support an international schedule when required

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.