Logistics cluster technology lead

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
The Logistics Cluster enables global, regional and local actors to meet humanitarian needs. The Logistics Cluster works with the stakeholders in high risk countries and regions to strengthening national supply chain resiliency, enhancing coordination and promoting a common methodology towards logistics preparedness among the humanitarian community. In emergencies, where these capacities have been exceeded, leadership, coordination, information and operational services are provided.
WFP as the lead agency of the Logistics Cluster maintains a Logistics Cluster Team (LCT) based in the Supply Chain Division of WFP HQ in Rome. It is comprised of a diverse, multi-skilled group of logisticians and information management officers and is mandated by the Inter-Agency Standing Committee (IASC) to complement and co-ordinate the logistics capabilities of co-operating humanitarian agencies during large-scale complex emergencies and natural disasters.
THE OBJECTIVES:
Contribute to the implementation of the LCT Work-plan and Logistics Cluster Strategy Implementation Plan 2022 to ensure that Logistics Cluster operations at field level meet the expectations of partners and donors for logistics and preparedness support through coordination, information management, and service provision. Further, contribute to LCT activities at global level such as supporting the Logistics Cluster Community of Partners, partnership networks, information provision, trainings, and preparedness.
The Logistics Cluster possesses a range of tools for information sharing, knowledge management, CRM, field operations and preparedness support, online and blended training facilitation, data collection and user feedback, and commas and advocacy tools. These require constant monitoring, front- and backend maintenance and further development to ensure system availability, data safety and system integrity, compliance with WFP corporate IT requirements and humanitarian standards on ICT tools, system interoperability, and to meet state-of-the art technology requirements, standards and best practices.
The Tech Lead for the Logistics Cluster oversees the technological maintenance and further development (through direct contribution or coordinating internal and external development resources) of Logistics Cluster IT tools and coordinates with WFP Technology Division (TEC) and Supply Chain Research and Development (SCDR) ensuring the tools comply with WFP IT security standards and technological requirements. Besides interfacing with TEC, the IT Focal Point is also required to provide, as needed, subject matter advice and support on ICT related requests within LCT and to Logistics Cluster projects and field operations.
Reporting Line:
The incumbent will report to the Head of Community Solutions within the GLC Support Team, with a dotted line reporting to WFP TEC.

1.
Ensure maximum availability of operation-critical GLC tools to humanitarian community throughdirect backend maintenance and troubleshooting support, coordination with TEC, and oversight oftool-maintenance contractors. Establish and oversee 24/7 monitoring and troubleshooting mechanisms
2.
Act as WFP "Technology Lead" for the LCT solutions, to ensure all aspects of design and implementation of software development and maintenance for all existing and future LCT IT solutions are fully compliant with WFP corporate standards, processes, documentation and guidelines on IT development and solutions.
3.
Act as technology interlocutor between the LCT and the Logistics Cluster Partner community, TEC Head of Solution Development and Deployment, and other related units to advise LCT on translating needs identification into technical specifications and identifying appropriate corporate solutions or assist in developing new IT solution business cases where needed.
4.
Support the IM team on website troubleshooting, maintenance, and user instructions on the Drupal CMS interface, and on lyr is (or any future alternative) mailing list maintenance and usage.
5.
Provide technical advisory to LCT on ICT system-related matters and regularly update LCT management and IT product managers on new developments from TEC, SCOD, INK and other IT innovation.
6.
Maintain up-to-date knowledge of WFP corporate and humanitarian ICT policies and standards and keep LCT regularly updated.
7.
Ensure that all LCT IT solutions and their environment are designed, developed, implemented,secured, tested and backed up within the required quality requirements.
8.
Ensure that all LCT IT solutions are fully documented, their source code hosted on WFP corporate GIT environments, maintained for continuous operation and data security, and that updated user manuals and instructions are available to users; where needed, support training team in the development of user training.
9.
In close collaboration with each respective LCT IT tool project manager, guide the technical implementation and evolution of the respective solutions.
10.
Where needed, act as product manager for a dedicated IT solution, comprising product definition,business case, TCO, improvement canvas, product roadmap, product backlog, use case definitions,epics, features and user stories, performance framework, solution compliance, agile project management support; conduct project-management duties as required.
11.
Perform other relevant duties as required.

•Operation-critical systems such as (website, RITA, mailing list, LogIE, LCA, LOG, EDUARDO) were continuously operational throughout contract period; service outages addressed (or escalated where necessary to the relevant entities) within 6h after notice (within 24h for non-critical tools or larger technical issues), including weekends and bank holidays.
•
All Logistics Cluster IT solutions are mapped out against identified key technical criteria, with sufficient technical documentation.
•
All Logistics Cluster IT solutions are robust and fully compliant with applicable guidelines, including WFP's Guidelines for Software Solutions.
•
All Logistics Cluster IT solutions’ source code hosted in WFP source code repositories.
•
All Logistics Cluster IT solutions are fully documented (technical documentation, product specification) and adequate user manuals/instructions and support has been provided to solution owners to create & maintain training material.
QUALIFICATIONS & EXPERIENCE REQUIRED:
Education: Advanced university degree in Software Engineering, Information Technology, Computer Science, or equivalent technical degree.
Experience:
Between three (3) and five (5) years of working experience in ICT software development and backend administration, deploying in enterprise production environments.
Professional experience in an international humanitarian context, especially field emergencies, is a distinct advantage.
Working experience with WFP corporate ICT systems is a plus.
Knowledge & Skills
In-depth knowledge and proficiency with mainstream software design & development technologies and methodologies, developing high-quality IT solutions, and Agile Scrum. Knowledge of Continuous Integration (CI) and Continuous Deployment (CD); Knowledge of user authentication and authorization between multiple systems, servers, and environments; Knowledge of software optimization (especially for low-bandwidth high-latency environments).

Understanding of accessibility, security compliance, design principles behind a scalable IT solution, and the differences between delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform.
Understanding the differences between delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform.
Ability to integrate multiple data sources and databases into one system and create database schemas that represent and support business processes.
Profound project management skills, including Agile/SCRUM.
Technological skills: Profound technical skills in software development and backend maintenance on CMS (Drupal 7&8, confluence), lyris, AWS environment, REST APIs, database design and management (my SQL, PostgreSQL), web & mobile development (HTML, JS, REACT, REACT native), data architecture and processing (python, R, tableau, power BI). GIS knowledge (ArcGIS, AGOL, ArcGIS server) is a plus.
Ability to think creatively, strategically, and identify and resolve problems.
Excellent verbal and written communication and presentation skills; Excellent written and verbal communications and presentation skills; High attention to detail; good research and analytical skills.
Ability to meet deadlines and work under pressure as part of a team; Good communication skills.
Ability to work independently while asking questions and seeking support in a fast-paced work environment. Willingness to work in challenging environments / field locations.
Languages: Business Fluency in written and spoken English. Fluency in an additional UN language, preferrable French or Spanish, is a plus

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.