LN Venues, Director of Membership Operations - House of Blues

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE ROLE

The Director, Membership Operations is responsible for leading the operational execution of the national Foundation Room membership program. This role serves as the operational leader for membership operations, ensuring consistent processes, scalable systems, and exceptional support across all Foundation Room markets.

Working closely with Membership Directors, Membership Concierges, and Membership Coordinators, this position develops and implements operational standards, supports business systems, leads process improvements, and enables the membership sales organization through training, reporting, operational support, and cross-functional collaboration.

This role partners closely with the Director, Business Development & Strategy to operationalize strategic initiatives, support the membership sales organization, and ensure consistent execution across all Foundation Room markets. Together, these roles provide complementary leadership by pairing strategic growth initiatives with operational excellence and scalable execution.

Success in this role requires strong operational leadership, systems expertise, cross-functional collaboration, and the ability to influence teams across multiple markets while continuously improving the member and seller experience.

WHAT THIS ROLE WILL DO

Membership Operations

• Lead operational execution across all Foundation Room markets.

• Develop and maintain SOPs.

• Standardize processes and improve operational execution.

• Oversee onboarding, lifecycle management, communications, and compliance.

• Partner with Membership Directors to enhance the member experience.

Membership Team Leadership & Support

• Serve as the primary operational resource for Membership Concierges and Membership Coordinators.

• Provide guidance on policies, procedures, and best practices.

• Support onboarding and training.

• Assist with operational escalations.

• Drive collaboration across Sales, Membership Services, Marketing, and Venue Operations.

Systems & Technology Leadership

• Own the business relationship for Salesforce, ClubCorp, Citrix, Marketing Cloud, and membership technologies.

• Lead business requirements, UAT, process improvements, training, and troubleshooting.

• Partner with CRM, IT, and system administrators.

Sales Operations & Enablement

• Optimize sales processes and workflows.

• Support CRM, reporting, dashboards, and pipeline management.

• Maintain data integrity.

• Support commission administration and sales enablement.

Cross-Functional Leadership

• Partner with Business Development & Strategy, CRM, Marketing, Finance, Legal, Premium Operations, Food & Beverage, Venue Leadership, and Technology.

• Ensure successful execution of national initiatives.

Training & Continuous Improvement

• Develop operational documentation.

• Lead onboarding and systems training.

• Identify best practices.

• Drive continuous improvement initiatives.

Revenue Retention & Membership Health

• Support renewal strategy and recurring revenue initiatives.

• Maintain key member relationships as assigned.

• Protect recurring membership revenue through operational excellence.

WHAT THIS PERSON WILL BRING

• 5+ years of experience in membership operations, sales operations, hospitality, CRM administration, or business operations.

• Strong knowledge of Salesforce CRM and related business systems preferred.

• Experience leading cross-functional projects and process improvements.

• Excellent communication, organization, and relationship-building skills.

• Ability to influence across multiple departments and markets.

• Passion for operational excellence and member experience.

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.