Lead Workplace Engineer

Your Future Evolves Here

Job Summary

This role designs, architects and improves all Microsoft 365 technologies, Intune Suite, Purview, Copilot and integrations with adjacent technologies. The lead seeks to improve digital employee experience, across all digital touch points and proactively addresses security gaps. The engineer also collaborates with technology vendors, product managers, IT security and legal or compliance teams to ensure alignment with company policy and applicable legislation.

This role also leads the development and governance of agentic AI solutions—building autonomous agents and AI-driven automation that eliminate manual, repeatable work across the digital workplace—and sets the engineering standards other engineers follow when building with AI.

Essential Functions

• Implement, monitor and operate digital workplace technologies (endpoint hardware, software, services and SaaS tools)

• Integrate digital workplace technologies with adjacent technologies (identity, security, vulnerability management, IT service and asset management, remote access, backup, directory services, etc.)

• Ensure stability and security of digital workplace technology through effective endpoint management and timely patching

• Support security operations processes by monitoring and reporting anomalies related to devices and identities

• Actively participate in resolving high-priority outages, troubleshooting efforts and capacity/availability planning sessions

• Establish computing configuration and operating standards in coordination with IT colleagues

• Work on various digital workplace technology projects

• Create, publish and communicate knowledgebase articles

• Monitor technology trends and seek ways to enhance continuous improvement initiatives

• Assess criticality of services and applications and automate testing of those deemed critical before patching and upgrading

• Provide IT support for issues escalated from level 1 or level 2

• Participate in the major incident management process to investigate, diagnose and remediate digital workplace technology outages

• Act as mentor for the IT support and operations teams, forming a tight partnership for mutual success. Ensure information is flowing freely to minimize siloed operations and engineering

• Build and deploy agentic AI solutions that autonomously execute multi-step digital workplace workflows

• Write and maintain production-quality code and scripts (Python, PowerShell, C#, or similar) to build integrations, APIs and automation pipelines

• Define engineering standards, guardrails and governance for the secure, responsible design and deployment of AI agents, including least-privilege permissions, human-in-the-loop controls, evaluation and observability

• Partner with the organization’s AI initiatives to define agent ownership models, reusable agent design patterns and application lifecycle management (ALM) practices

• Evaluate emerging agentic AI platforms, models and tools; lead proof-of-concept development and build/buy recommendations for enterprise adoption

Required Qualifications

• 10+ years managing or supporting IT systems and platforms

• 5+ years of experience implementing digital employee experience (DEX), endpoint management, analytics and automation tools

• Experience with standard IT operations frameworks (e.g., ITIL)

• Digital workplace tool management expertise: tools, techniques, monitoring and integration

• Experience with configuration management, identity and access management, active directory, desktop virtualization, collaboration platforms and other cloud-based services

• Experience implementing modern management of endpoint devices

• Experience with continuous engineering or other agile methods to keep pace with frequent changes and to reduce complexity
• Ability to write technical documentation

• Demonstrated coding/scripting ability (Python, PowerShell, C#, or similar) with a track record of building and maintaining automation, integrations or tools in a production environment

• Hands-on experience building or deploying agentic AI solutions

• Working knowledge of LLM integration patterns: prompt engineering, retrieval-augmented generation (RAG) and tool/function calling

• Understanding of responsible AI, security and governance practices for autonomous systems, including least-privilege access, human-in-the-loop review and monitoring/evaluation of agent outputs

Preferred Qualifications

• Natural excitement and ability to learn technologies and explain technical issues to a variety of audiences and levels

• Passionate about DEX, with an awareness of the latest digital trends

• Experience using automation to drive continuous improvement, including the use of AI/ML

• Experience leading or contributing to an internal AI pod or scrum team, including agent design, use-case development and ALM practices

• Familiarity with the Model Context Protocol (MCP) or similar tool-integration standards for connecting agents to enterprise systems

• Experience with agent evaluation and observability practices (tracing, testing harnesses, accuracy/cost monitoring) to ensure agents are safe, reliable and cost-effective in production

Preferred Education

• Bachelor’s degree in IT or related field.

Preferred Certifications

• Microsoft Certified: Azure AI Engineer Associate (AI-102) or equivalent agentic AI certification

General Performance Criteria

As the Lead Digital Workplace Engineer, you will be required to fulfill your responsibilities while meeting the following general performance criteria for this position at this level:

Expertise: You have very deep knowledge of the skills necessary to perform your role, and the structure of the technology for which you are responsible.

Communication: You guide others through problem solving whether it is a technical issue, project impediment, or conflict.

Domain: You guide the delivery of your team to make a positive impact on other parts of the company based on detailed knowledge of the needs of those stakeholders and how those needs are supported by your team.

System: You own relevant segment of systems that are used regularly for the business to function and are well versed in the related KPIs.

Process: You question the status quo in a constructive manner to find areas for the team to improve.

Influence: You regularly make an impact to your entire team.

To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration.

Mandatory Requirements:

Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business.

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact recruitingteam@evolent.com for further assistance.