Key Account Manager (KAM)- Buffalo, NY

Key Account Manager, (KAM) - Buffalo, NY

PAY TRANSPARENCY 

The salary range for this position is between $160k and $175K.  Actual salary at the time of hire may vary and may be above or below the range based on various factors, including, but not limited to, the candidate’s relevant qualifications, skills, and experience. The company also currently offers Incentive compensation target of $55K (subject to meeting plan requirements) and comprehensive health benefits and 401K plan.  

POSITION SUMMARY 

Key Account Managers (KAMs) drive the successful growth of Qutenza® by executing a Focused, Adaptive, and Efficient commercial business model. KAMs are responsible for educating healthcare providers, developing and implementing strategic account plans, and engaging with C‑Suite and executive leadership across complex Integrated Delivery Networks (IDNs), including DoD, VA, hospital systems, academic centers, and private practices. This role requires strong business acumen, the ability to operationalize offices for success, and a commitment to supporting market access needs in a compliant manner to achieve territory goals. 

KEY RESPONSIBILITIES 

• Strategic Territory Planning — Create and execute strategic business plans aligned to territory goals and KPIs, leveraging CRM systems, data analytics, and organizational tools to identify opportunities and drive sales effectiveness. 
• Executive-Level Engagement — Build relationships with C‑Suite and executive teams across multiple sites to develop accounts into optimized sites of care that ensure seamless and continued access to Qutenza® for appropriate patients. 
• Full-Service Account Support — Provide comprehensive support on product access, education, and application training for HCPs and staff to ensure optimal patient outcomes. 
• Relationship Building — Establish and maintain long-term partnerships with key customers, staff, and national/regional KEEs as trusted advisors. 
• Network Expansion — Build influential networks across multiple specialties (Endocrinology, Pain, Podiatry, Neurology, etc.) and develop Alternate Sites of Care (ASOC) to meet account needs. 
• Problem Solving & Prioritization — Navigate obstacles with resilience, flexibility, and a solutions-oriented mindset in a dynamic, fast-paced environment. 
• Self-Driven Expertise — Pursue continuous learning to become a clinical pain market expert and share insights with peers and cross-functional partners. 
• Team Accountability — Foster a culture of transparency, trust, and shared commitment to organizational success.

QUALIFICATIONS, CAREER EXPERIENCE, AND SKILLS

Qualifications 

• 5+ years of proven strategic key account management success in pharmaceutical or medical sales. 
• Bachelor’s degree from an accredited institution. 
• Demonstrated success delivering exceptional sales results through a patient-centric approach. 
• Expertise promoting specialty or buy‑and‑bill products across diverse sites of care (clinics, infusion centers, hospitals, government facilities). 

Career Experience 

• Experience in pain management, specialty pharmaceutical launches, or biologics. 
• Background in buy‑and‑bill or specialty product promotion, including use of Specialty Pharmacy and HUB services. 
• Ability to adapt to changing circumstances and embrace new ideas. 
• Strong interpersonal, written, and verbal communication skills with the ability to collaborate across diverse stakeholders. 
• Demonstrated understanding of the unique needs of healthcare stakeholders (KOLs, payors, etc.) within the assigned territory. 
• High intrinsic motivation and drive for success. 

Skills 

• Ability to thrive in a fast-paced, entrepreneurial environment. 
• Strong analytical, business planning, and presentation skills.

TRAVEL 

• Ability to travel within the assigned territory based on business needs (excluding national and training meetings). 
• Must live and work within the assigned territory. 
• Ability to attend all company-sponsored events, meetings, and conferences. 
• Must maintain a valid driver’s license and acceptable driving record. 

ETHICS AND COMPLIANCE 

• Demonstrates the highest levels of ethics, integrity, and trust, acting with courage and candor. 
• Holds oneself accountable for actions, results, and contributions to organizational success. 
• Operates in full compliance with all applicable regulations, policies, and professional standards.