Key Account Manager

Ready to manage key accounts for a technology-driven company? Join Synmatch AI's client as a Key Account Manager covering the Northern region, including Scotland. You'll manage strategic customer relationships, deliver exceptional service, and develop new business with consultants, contractors, and end users in an environment that values innovation and long-term partnerships.

Our client is passionate about technology and innovation, offering a supportive team environment with very high staff retention. You'll act as the primary point of contact for key accounts while driving growth through new business development, technical proposals, and relationship building across the region.

This role combines account management with new business hunting, where you'll independently manage your territory, hit sales targets, and build long-term relationships while liaising between clients and internal teams to ensure outstanding customer satisfaction.

What you will do as a Key Account Manager...

• Account Management: Manage key accounts within the customer portfolio, acting as primary point of contact for enquiries, needs, and concerns

• Customer Excellence: Deliver exceptional service with customer satisfaction as top priority through regular check-ins and business reviews

• Sales Performance: Hit sales targets and pre-defined objectives while forecasting order input amounts and timings

• Technical Proposals: Fully estimate projects and produce technical proposals for customer requirements

• New Business Development: Develop new business with consultants, contractors, and end users across the territory

• Relationship Building: Develop and maintain long-term business relationships with new and existing customers in Scotland and the Northern region

• Growth Identification: Conduct regular business reviews with clients to ensure satisfaction and identify opportunities for expansion

• Marketing Support: Assist in planning and participating in marketing, promotion, and customer entertainment activities

• Internal Liaison: Act as bridge between clients and internal teams to ensure seamless delivery and communication

• Initiative Leadership: Lead and drive new initiatives to improve service delivery and account growth

What we are looking for…

• Sales Experience: Previous experience in a sales role with proven track record of success in a similar position

• Technical Qualifications: Relevant qualifications (e.g., electrical/mechanical background)

• Relationship Skills: Ability to connect with people and build strong, lasting professional relationships

• Communication Excellence: Outstanding verbal and written communication skills

• Independence: Ability to work independently without supervision and manage own territory effectively

• Customer Focus: Determination to deliver outstanding levels of customer satisfaction consistently

• Self-Motivation: Flexible and self-motivated approach to work with strong drive for results

• Technology Passion: Genuine enthusiasm for technology and innovation

• Driving License: Full, valid driving license for regional travel requirements

Benefits and perks…

• Competitive Salary: Attractive base salary package for the role and region

• Commission & Bonus: Commission bonus scheme plus annual company-wide bonus

• Company Car: Choice of company car (including hybrids and electric vehicles) or car allowance

• Private Healthcare: Private health care for you and your family, including online private GP access

• Wellness Rewards: Healthy reward scheme via healthcare provider for discounted sportswear, Apple watches, cinema tickets, etc.

• Generous Leave: 25 days holiday plus public holidays, with additional leave after 5 years' service

• Cycle to Work: Purchase bicycles via cycle to work scheme

• Professional Development: Personal development plan with investment in training including full BCIA course suite

• Recognition: Quarterly recognition awards and employee referral scheme with financial payments

• Team Culture: Fantastic team and work environment with very high staff retention