Junior Contact Center Agent (Automotive Topics)

What will your responsibilities be?

• Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details
• Acknowledging and resolving customer complaints
• Processing inquiries received via multichannel
• Identifying customer needs and helping customers using specific features
• Analyzing and reporting product malfunctions
• Assisting in training new employees when requested by management
• Updating our internal databases with information about technical issues and useful discussions with customers
• Informing customers about new features and functionalities.

What skills are we looking for?

• High school diploma or equivalent (mandatory)
• Minimum 1 year of previous work experience in Service Center or similar business (preferred)
• Native-level German or minimum C1 proficiency (mandatory)
• Fluency in English (is a plus)
• Familiarity with the automotive industry (considered an advantage)
• Experience using help desk software and remote support too
• Solid understanding of CRM systems
• Excellent communication and problem-solving skills