Junior Client Success Analyst

At EX Squared LATAM, we are a digital transformation company focused on building innovative, high-impact technology solutions that drive real business value. We partner with top-tier clients across global, regional, and local markets, fostering a collaborative, inclusive, and innovation-driven culture where your ideas truly matter.

Role Overview

We’re currently looking for a Junior Client Success Analyst to support our client, a technology company operating in the digital recruitment and advertising industry.

This entry-level position combines data analysis, campaign operations, customer success, and technical problem-solving. You will onboard customers, monitor campaign performance, analyze metrics, optimize budgets and segmentation, and provide recommendations that help customers achieve better results.

This is an excellent opportunity for a recent graduate or early-career professional who enjoys working with data, solving problems, communicating with customers, and learning how a technology platform operates.

Location: Fully remote position within LATAM.

Contract Duration: Long-term.

Language Requirement: Advanced English.

What You’ll Do

• Onboard new customers and accurately configure their accounts.
  
• Manage customer campaigns within our client’s proprietary platform.
  
• Monitor campaign performance, budgets, bids, and segmentation.
  
• Analyze trends, metrics, and data to identify optimization opportunities.
  
• Recommend campaign adjustments based on customer needs and results.
  
• Help customers achieve budget fulfillment and consistent performance.
  
• Communicate with customers through email and occasional calls.
  
• Prepare and conduct performance, trend, and metric reviews.
  
• Investigate account, product, data, and platform-related issues.
  
• Use basic database queries to support analysis and troubleshooting.
  
• Create reports that provide actionable business insights.
  
• Coordinate with internal teams to resolve customer concerns.
  
• Proactively address performance issues to support customer retention.
  
• Identify opportunities for customers to adopt additional solutions.
  
• Accurately document customer interactions and account activity in HubSpot.
  
• Share customer feedback that can contribute to product improvements.

What You’ll Bring

• Academic background in Business, Economics, Data Analytics, Computer Science, or a related field.
  
• Strong analytical and creative problem-solving skills.
  
• Basic Excel proficiency and confidence working with data.
  
• Advanced written and spoken English.
  
• Strong communication, presentation, and interpersonal skills.
  
• Ability to explain findings and recommendations clearly.
  
• Customer-focused mindset with a professional and kind communication style.
  
• Strong attention to detail and organizational skills.
  
• Ability to manage multiple accounts, priorities, and deadlines.
  
• Adaptability and openness to change in a fast-paced environment.
  
• Natural curiosity and willingness to investigate problems.
  
• Interest in customer success, technology, analytics, or digital advertising.
  
• Willingness to learn and use SQL.
• Recent graduates and early-career candidates are encouraged to apply.

What Will Make You Stand Out

• Basic SQL knowledge or experience querying databases.
  
• Experience analyzing campaign, customer, or business performance data.
  
• Familiarity with HubSpot or another CRM platform.
  
• Exposure to SaaS, digital advertising, recruitment marketing, or online marketplaces.
  
• Experience creating reports or presenting data-driven recommendations.
  
• Previous customer service, account management, or client-facing experience.
  
• Ability to balance analytical responsibilities with customer communication.
  
• A proactive, coachable, and growth-oriented mindset.

Why EX Squared?

At EX Squared, we believe in building strong, collaborative teams that create meaningful impact. You’ll work alongside talented professionals across the region, contributing to innovative projects while continuing to grow your career in a supportive, flexible, and people-focused environment.

We value curiosity, ownership, continuous learning, and open collaboration, creating an environment where professionals can thrive, grow, and make a difference.

What We Offer

• Competitive compensation in USD.
  
• Access to learning platforms and professional development opportunities.
  
• Flexible work environment.
  
• Collaborative and multicultural teams.

Eligibility Note

This opportunity is only available to candidates currently residing in Latin America. Applications outside these regions will not be considered.

Ready to Become an EXpert?

Join our EXperts team! #ApplyNow