Italian Speaking Gaming Customer Service Support - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading corporations. As we continue to expand our reach in the European market, we are proud to offer exclusive access to some of the most sought-after career opportunities, including prestigious Italian-speaking jobs in the vibrant tech hub of Sofia.

Job Overview

We are currently seeking a passionate individual for an Italian Speaking Gaming Customer Service Support position in Bulgaria to join a world-renowned leader in the Gaming & Esports sector. This role is ideal for an enthusiastic gamer who excels in communication and is looking to launch a rewarding career within a fast-paced, international environment.

Key Responsibilities

• Provide high-quality support to Italian-speaking players via live chat, email, and social media channels.
• Troubleshoot technical issues related to gaming accounts, billing, and gameplay functionality.
• Maintain deep knowledge of current titles in the Gaming & Esports ecosystem to provide accurate, industry-specific advice.
• Ensure player satisfaction by delivering professional, timely, and empathetic solutions in the Italian language.
• Collaborate with the global Gaming & Esports community teams to escalate bugs and feature requests.
• Promote new in-game features, community events, and seasonal updates to existing and returning players.
• Participate in team meetings to share feedback from the Italian gaming community to optimize the user experience.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this client interaction role.
• Professional proficiency in English to collaborate with our diverse, international team.
• A genuine passion for Gaming & Esports, with an interest in current market trends and industry dynamics.
• Strong problem-solving skills and the ability to work in a dynamic, high-energy, on-site environment.
• Valid EU passport (mandatory) to facilitate your transition to our office for these jobs in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary
• Monthly Performance Bonus to reward your dedication and results.
• Fully Paid Relocation Package (flight, transfer, hotel) for a seamless move to Sofia.
• Fully Paid Training program to master our specialized Gaming & Esports platforms.
• Comprehensive Health Insurance and wellness benefits.
• Relocation support and local orientation for all successful candidates.
• And Much More...

Life in Bulgaria

Sofia is rapidly becoming the primary destination for international professionals seeking exciting jobs in Bulgaria. With a unique blend of historical architecture, a booming nightlife, and the stunning Vitosha Mountain nearby, Bulgaria offers an unparalleled lifestyle. You will experience a vibrant culture with a low cost of living, allowing you to enjoy all that this Balkan jewel has to offer.

Relocating to Bulgaria is an adventure waiting to happen, thanks to our fully paid relocation package. From the rich local cuisine to the welcoming community, Bulgaria provides the perfect backdrop for your career in the gaming industry. Join our team and discover why so many professionals choose Bulgaria as their new home for long-term career growth.

How to Apply

If you are ready to kickstart your professional journey in the gaming sector and meet the requirements for our Italian Speaking Gaming Customer Service Support position in Bulgaria, we encourage you to Apply Now. Our team at Mercier Consultancy Group looks forward to reviewing your application and helping you take the next step in your career.