International Account Manager — EU
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AI Summary
Lead the commercial expansion and Fall 2027 launch of Kitsch in the EU market, specifically managing the relationship with Douglas. Ensure all products meet EU Cosmetics Regulation (EC) No 1223/2009 and drive post-launch revenue growth through SKU expansion.
About Kitsch
Kitsch is a bootstrapped, female and minority-owned global beauty brand built on the belief that great design and great values aren’t mutually exclusive. From hair accessories to sleep and wellness, we create products that make people feel good — and we’ve grown to $400M+ in annual revenue by staying true to that mission. We move fast, we care deeply about craft, and we’re looking for people who feel the same way.
The Role
Kitsch is entering the EU market with a Fall 2027 launch, and this is the role that makes it happen. As International Account Manager — EU, you will be the boots-on-the-ground commercial lead for Kitsch’s EU expansion, working directly under Nicole and serving as the brand’s primary point of contact with retail buyers, distributors, and compliance bodies across the region. The relationships you build, the doors you open, and the way you represent this brand in a new market will shape Kitsch’s EU trajectory for years. This role requires someone who already knows how Douglas operates, understands EU haircare compliance requirements, and can work independently within EU business hours while staying tightly aligned with the US-based leadership team. If you thrive in autonomous, high-stakes commercial environments and take personal pride in every deliverable that goes out with your name on it, we want to hear from you.
Job Responsibilities
What We’re Looking For
What We Offer
Kitsch is a bootstrapped, female and minority-owned global beauty brand built on the belief that great design and great values aren’t mutually exclusive. From hair accessories to sleep and wellness, we create products that make people feel good — and we’ve grown to $400M+ in annual revenue by staying true to that mission. We move fast, we care deeply about craft, and we’re looking for people who feel the same way.
The Role
Kitsch is entering the EU market with a Fall 2027 launch, and this is the role that makes it happen. As International Account Manager — EU, you will be the boots-on-the-ground commercial lead for Kitsch’s EU expansion, working directly under Nicole and serving as the brand’s primary point of contact with retail buyers, distributors, and compliance bodies across the region. The relationships you build, the doors you open, and the way you represent this brand in a new market will shape Kitsch’s EU trajectory for years. This role requires someone who already knows how Douglas operates, understands EU haircare compliance requirements, and can work independently within EU business hours while staying tightly aligned with the US-based leadership team. If you thrive in autonomous, high-stakes commercial environments and take personal pride in every deliverable that goes out with your name on it, we want to hear from you.
Job Responsibilities
- Own end-to-end execution of Kitsch’s Fall 2027 Douglas EU launch — range confirmation, compliance documentation, logistics coordination, on-floor readiness, and first sell-through reporting.
- Ensure all Kitsch products entering the EU market meet the requirements of EU Cosmetics Regulation (EC) No 1223/2009 — including CPNP notification, responsible person designation, ingredient labeling, and safety assessment documentation.
- Proactively manage the EU compliance calendar so nothing holds up launch timelines; work cross-functionally with Kitsch’s product and regulatory teams.
- Build and maintain a trusted, productive relationship with Douglas retail buying and category teams — be known by name, respected as a commercial partner, and positioned to access incremental placement opportunities.
- Drive revenue growth post-launch through SKU expansion, new promotional programs, and identification of additional international opportunities to surface to leadership — depth over breadth.
- Track retail sell-through data actively and flag underperformance before it becomes a markdown conversation; execute promotional programs on the retail calendar and manage margin exposure.
- Serve as Kitsch’s eyes and ears in the EU beauty market — deliver a monthly EU market brief covering competitive intelligence, trend shifts, regulatory updates, and retail landscape changes with a clear point of view.
- Own the operational health of all EU accounts — retailer portal compliance, OTIF performance, chargeback management, and DC coordination.
- Maintain tight alignment with Nicole and Kitsch’s US-based teams despite the time zone gap — operate with high autonomy while escalating decisions that affect brand positioning, pricing, or channel strategy.
- Actively use AI tools to accelerate account analysis, compliance tracking, buyer communication, and market reporting; build efficiency into every repeatable workflow.
What We’re Looking For
- Prior experience working with Douglas as a retail buyer contact or vendor-side account manager — knowledge of their compliance requirements, buying process, and promotional machinery is required, not preferred.
- Demonstrable knowledge of EU Cosmetics Regulation (EC) No 1223/2009 — CPNP notification, responsible person requirements, ingredient labeling, and claim substantiation; haircare-specific experience strongly preferred.
- Must be available and operating during CET/CEST business hours — EU retail partners and regulatory bodies do not operate on US time.
- Strong retail commercial acumen — reads a P&L at the account level, understands distribution, velocity, turns, and margin without being prompted.
- Proven ability to build buyer relationships that go beyond transactional — knows when to push, when to hold, and how to earn trust over time.
- Highly autonomous operator who works independently across a time zone gap without going dark — makes smart decisions within authority and escalates the right things at the right time.
- Analytically rigorous — builds a point of view from sell-through data, margin analysis, and retail performance reporting, not just instinct.
- Effective cross-cultural communicator — operates across EU market environments without losing the Kitsch brand voice.
- Operationally disciplined — retail portal deadlines, compliance submissions, and chargeback responses owned and executed without reminders.
- Active AI fluency — uses tools like Claude, ChatGPT, or Perplexity to accelerate real work; builds new skills continuously and applies them without waiting to be trained.
What We Offer
- Competitive Pay/Benefits
- Location: Remote
- A dynamic team
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