SUMMARY:

The Integration Manager plays a critical role in supporting organizational growth and system transformation. This position is responsible for traveling throughout the organization to support the implementation and launch of the new Electronic Medical Record (EMR) system, as well as assisting newly onboarded team members during their transition into the organization. Serving as a subject matter expert, the Integration Manager provides hands-on guidance, workflow support, and real-time problem solving to ensure continuity of patient services and a smooth adoption of new systems and processes. 

Responsible directly overseeing Integration Team.  Delegate and assign duties to employees.  Advise, aid, and seek consent from leaders to coordinate and manage the activities of the assigned office location.  Considered to be a “working manager” as back up for Integration Team.  Support the financial goals of the company by being fiscally responsible in all areas, including staffing and purchasing. 

Must be located in FL and willing to travel to all FCS locations (Reimbursement for travel will be included)

PRIMARY TASKS AND RESPONSIBILITIES: 

• Oversee all daily operations within the Integration Team 

• Planning, prioritizing, and directing the responsibilities of employees 

• Additional tasks as needed to support team 

• Responsible for overseeing training of staff from various locations, both in person and via webinar 

• Expected to assist in other areas when requested to ensure a smooth transition 

• Extensive travel, including extended stays, will be required 

• Prepare training materials and deliver such materials in on-site and virtual format 

• Evaluate training results and recommend additional resources to ensure successful integration 

EDUCATION/CERTIFICATIONS & LICENSES: 

Minimum education requirement to successfully perform in role (high school diploma or equivalent being the minimum requirement across all positions within FCS). 

• (4) Four-year degree in business management or a related field preferred 

• Valid Driver’s License in the state of residency 

• Compliance with the company’s Driver Safety Operations and Motor Vehicle Records Check Policy 

EXPERIENCE:  

Minimum of (5) five years supervisory experience required  

• Minimum of (5) five years’ experience in a healthcare office setting, oncology preferred 

CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES:  

Essential competencies and KSAs targeted to successfully performing in role: 

• Supervise and coordinate the activities of the personnel in specific sites.  Functions as an integral part of the front office team to complete daily work.   

• Responsible for operations on-site in concurrence with corporate policies.  Will consult with director and other areas such as, laboratory, managed care, human resources, and business office to ensure good working relationship.   

• Work with Clinic Finance Manager, patient financial navigator, and front office staff to collect all possible payment at the time of visit. 

• Oversee all aspects of the handling of personnel issues 

• Meet with patients as necessary regarding any complaints of service or regarding the facility. 

• Develop guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.  Maintain staffing level according to approved positions. 

• Arrange on the job training programs for new employees as required.  Conduct staff meetings on a regular basis.   Attend meetings of clinical personnel, managed care, billing/ collections department as necessary to serve as liaison to the clinic staff. 

• Responsible for shipping tickets, packing slips and work orders from vendors at designated facilities.  Prepare supply purchase requisitions.  Responsible for submitting documentation to Accounting for reimbursable expenses. 

• Verify accuracy of the daily bank deposit and make the deposit daily. 

• Responsible for ensuring that backup is performed of all next day orders in Onco/EMR. 

• Complete quarterly expense reports for the physicians and submit them to corporate accounting. 

• Assist with mergers on an as needed basis. 

• Ensure that a high level of cleanliness always exists in the facility.  Take necessary steps to ensure the buildings and grounds are in good operating condition. 

• Follow up and resolve any violations cited by OSHA, fire inspector, etc. 

• Monitor all nursing information requested by auditors and insure timely completion of each request. 

• Always maintain and ensure the confidentiality of all patient and employee information. 

• Comply with all Federal and State laws and regulations pertaining to patient care, patient’s rights, safety, billing, and collections.  Adhere to all Company and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan.   

• Ensure that all employees run a daily close and all closes are in balance. 

• Keep office and personal work area and records in a neat and orderly manner. 

• Ensure the physical building and all equipment are safe for use. 

• Maintain all company equipment in a safe and working order. 

Supervisory Duties: 

• Provide daily direction and communication to employees so that departmental work is performed in a timely, efficient, and knowledgeable manner.  

• Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives. 

• Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.  

• Address disciplinary and/or performance problems according to company policy. Prepare warnings and communicate effectively with employees on warnings and make effective/appropriate decisions relative to corrective action as required.  

• Provide performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement and submit to Director and Human Resources on time.  

• Be available for employees who experience work problems providing appropriate coaching, counseling, direction, and resolution.  

• Ensure employees have appropriate training and other resources to perform their jobs.  

• Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level.  

• Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.  

• Project a favorable image of the companies to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.  

• Keep immediate superior promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action that may be taken.  

• Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned:  

• Interview and make hiring decision for any open position in the clinic with the Regional Director/Associate Regional Director and/or Clinical Nurse Manager. 

• Ensure employees have appropriate training and other resources to perform their job. 

• Communicate areas of accountability and performance expected of personnel assigned. 

• Determine standards of performance as a basis to review progress of personnel assigned. 

• Recommend salary adjustments, transfers, promotions, and dismissals and submit information to Director. 

• Address disciplinary and/or performance problems according to company policy.  Prepares warnings and communicates effectively with employee on disciplinary actions. 

• Create and maintain a cooperative and harmonious working climate conductive to maximize employee morale and productivity. 

• Approve time-off requests in a fair manner while ensuring adequate staff to maintain work productivity. 

• Develop individuals for future advancement by coaching and training. 

• Approve bi-weekly timecards for accuracy. 

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