Insides Sales/Contact Center Representative

Inside Sales Rep / Appointment Setter (Contact Center)

D5 Capital Holdings is a private equity-backed holding company built to grow and support best-in-class home services brands, including StruXure, a leader in motorized pergolas and smart outdoor living environments, and K&H Home Solutions, a 70-year name in Colorado home exterior remodeling. Operating across Colorado, Georgia, Ohio, or Oklahoma D5 provides the strategic, financial, and operational infrastructure that lets each portfolio company scale while staying true to the craftsmanship and customer relationships that built its reputation. As our portfolio grows, we're looking for sharp, driven professionals to help build the systems, talent, and processes behind that growth.

About the Role

We're looking for a driven, high-energy Inside Sales Rep/Appointment Setter to join our team. Your primary mission is to generate qualified appointments from inbound leads, call-ins, aged leads, rehash opportunities, and proactive follow-up activity. This is a phone-first role built for someone who loves the chase, can handle objections without flinching, and knows how to turn a conversation into a committed appointment. You'll work closely with our outside sales team, feeding them high-quality, fully qualified demos, and your success is measured — and rewarded — by the results you drive.

We serve all three U.S. time zones, so schedules include options such as Monday–Friday, Tuesday–Saturday, or Wednesday–Sunday (40 hours/week, non-exempt), and weekend availability is mandatory. You'll need a quiet, distraction-free home workspace and will provide your own computer to start (as a growing company, we're not able to promise reimbursement on a set timeline, though it's something we hope to offer down the road).

This is a remote position open only to applicants located within the State of Colorado

What You'll Do

• Work inbound leads, call-ins, aged leads, and rehash campaigns every day
• Convert web form submissions, phone inquiries, and follow-up opportunities into qualified, confirmed appointments
• Execute fast speed-to-lead — responding to new leads immediately and consistently
• Handle objections with confidence and bring conversations back on track
• Maintain clean CRM records and disciplined follow-up on every open opportunity
• Hit daily activity expectations: dials, appointments set, talk time, and sit-rate goals
• Collaborate with the sales team to ensure smooth handoffs and high show rates
• Participate in ongoing coaching, call review, and process improvement
• Track performance against dials per day, appointments set, sit rate (show rate), conversion to sale, and speed to lead

What You Bring

Required:

• 1+ year of phone sales, appointment setting, lead generation, or call center experience preferred
• High energy on the phone — you light up the conversation, not drain it
• Strong objection handling — you know how to redirect without going off-script
• Money motivation — you want your income tied to what you produce
• A sense of urgency — you don't sit on leads, you attack them
• Coachability — you follow the process, take feedback, and get better fast
• Discipline — you log your activity, manage callbacks, and never let a lead fall through the cracks
• Professionalism, whether in-office or remote
• Comfortable working with CRM tools, softphones, calendar systems, and AI texting platforms
• Weekend availability

Preferred:

• Experience with inbound leads, aged leads, and rehash campaigns
• Proven track record hitting activity and conversion targets
• Home improvement, home services, or construction industry experience

Why This Role Stands Out

• Fast ramp — training wheels come off by the end of week two
• Clear standards — you always know exactly what's expected
• Real upside — hit your numbers and you'll feel it in your paycheck
• Direct feedback — we coach, we don't micromanage, but we do hold the bar high
• A team that takes pride in performance and takes care of the people who produce

Compensation

• $20/hour base pay (W-2, non-exempt, full-time)
• Bonus eligible: demoed appointment from inbound leads, demoed appointment from lead aggregator leads, and demoed appointment from previous customers
• Additional SPIFF bonus opportunities
• Paid training program
• Healthcare reimbursement
• Paid time off