Inside Sales Specialist

Position Overview

The Inside Sales Specialist role is critical in bridging marketing activity with sales execution. The successful candidate will generate and manage marketing-qualified leads (MQLs), conduct proactive outreach, book appointments for senior sales colleagues on larger enterprise opportunities, and directly sell to small-to-medium enterprise (SME) clients. 

The successful candidate will also play an active role in supporting marketing initiatives and ensuring accurate sales pipeline management through Salesforce. 

Key Responsibilities 

Lead Management & Prospecting 

• Follow up on marketing-qualified leads (MQLs) promptly and professionally.
• Conduct outreach to new prospects via outbound calls, emails, and digital channels, with a minimum of 75 outreaches per week.
• Qualify prospects effectively and identify potential opportunities for SME sales or referral to senior sales colleagues.

Sales Execution & Account Management 

• Assist in selling to small and medium-sized SME clients, typically between 10 and 150 matters per year.
• Support the contract signing process for SMEs and ensure a smooth client handover.
• Collaborate with local operations teams to implement new accounts, ensuring service readiness and client satisfaction.
• Maintain accurate and timely updates in Salesforce CRM, including pipeline, opportunity stages, and activity tracking.
• Monitor KPIs and contribute to the team’s overall revenue targets.

Marketing & Events Support 

• Follow up with event attendees and digital marketing campaign respondents to convert interest into opportunities.

Collaboration & Continuous Improvement 

• Work closely with senior sales team members to identify cross-sell and upsell opportunities within existing accounts.
• Share insights from client interactions to help refine go-to-market strategies.
• Stay up to date on trends in global mobility, relocation, and immigration to communicate value to prospects and clients.

Key Performance Indicators (KPIs) 

• 75 outbound touches, including calls and emails, per week.
• 2 qualified appointments booked per week for senior sales.
• Accurate, timely, and complete CRM data entry in Salesforce.

Professional Development 

• The company believes in continuous training and development for its consultants to stay at the forefront of global immigration.

Candidate Profile 

We are looking for a driven, people-focused individual who thrives in a fast-paced sales environment. The ideal candidate will bring strong communication skills, curiosity, and a results-driven mindset. 

• Strong conversational and interpersonal skills, with the ability to engage prospects and build rapport quickly.
• Active listener who understands client needs and tailors conversations accordingly.
• Coachable, with a growth mindset and willingness to learn, take feedback, and continuously improve.
• Goal-oriented and results-driven, with motivation to meet and exceed targets consistently.
• Highly organised, with the ability to manage multiple leads, tasks, and priorities effectively.
• Tech-savvy, with experience using Microsoft Office, including Teams, Excel, Word, and PowerPoint, and comfort navigating administrative systems.
• Proven performer with a track record of hitting and surpassing individual or team goals.
• Self-starter with team spirit, able to work independently while contributing to team success.
• Relationship-builder with strong ability to engage a range of stakeholders, from small businesses to enterprise-level clients.

Benefits:

• Remote working model
• 25 days annual leave plus bank holidays
• Private healthcare (single cover)
• Auto-enrolment pension scheme (3% employer contribution / 5% employee contribution)
• Life assurance (4x annual salary)
• Eyecare vouchers
• Enhanced sick pay and family leave
• Perkbox rewards & benefits platform
• Employee referral program
• Recognition awards (Above & Beyond)
• Long service awards

About Us

CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.

CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.

Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.

Equal Employment Opportunity

CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.

CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at GlobalRecruiting@cibt.com.