Inside Sales Representative

Position Summary:

• The Inside Sales Representative (ISR) is a revenue‑generating sales professional responsible for driving profitable growth across TEVET’s Aerospace, Defense, and Government accounts. ISRs own their book of business end‑to‑end managing all quoting activity, engaging proactively with customers and suppliers, and ensuring accuracy, compliance, and the success of every transaction.
• This role is highly customer‑facing and requires strong communication, consistent outbound calling, disciplined pipeline management, and the ability to deliver fast, accurate responses in a complex, high‑accountability environment. ISRs diagnose customer needs, impact purchasing decisions, strengthen long‑term relationships, and resolve issues across Sales, Supply Chain, Quality, and Operations.
• ISRs work closely with Account Managers (AMs), who focus on strategic penetration, long‑term growth, and high‑level account development. While AMs drive expansion and broader relationship strategy, ISRs own the transactional engine managing supplier interactions, customer requirements, documentation, pricing accuracy, compliance, and the quote‑to‑order process
• ISRs serve as subject matter experts for their assigned accounts and may coach peers or provide backup coverage to ensure continuity of service. They play a critical role in protecting revenue, maintaining compliance, and upholding TEVET’s Quality Management System (QMS).

Essential Duties & Responsibilities

• Account Ownership & Revenue Growth
• Own the full quote‑to‑order lifecycle, including creation, revisions, follow‑ups, and margin protection.
• Customer & Supplier Engagement
• Develop and maintain strategic relationships with buyers, procurement teams, engineers, and supplier partners.
• Proactively call customers to confirm requirements, influence decisions, overcome objections, and drive quote‑to‑order conversion.
• Proactively call suppliers to confirm pricing, lead time, technical details, and resolve issues.
• Deliver high‑quality communication (email, phone, portals) with a strong bias for speed, accuracy, and professionalism.
• RFQ, Compliance, & Documentation Management
• Manage RFQs, clarify specifications, validate documentation, and ensure all requirements are met.
• Ensure strict compliance with quality clauses, flow‑downs, contractual obligations, and QMS standards.
• Escalate risks early and document resolutions clearly and accurately.
• Cross‑Functional Coordination & Issue Resolution
• Partner with Account Managers to confirm pricing, terms, and delivery commitments.
• Resolve issues across Sales, Supply Chain, Quality, and Operations related to lead times, quality requirements, invoices, discrepancies, or compliance barriers.
• Protect customer satisfaction and ensure continuity of support during absences through cross‑coverage.
• CRM & Process Excellence
• Maintain accurate, timely CRM documentation, logging calls, notes, meetings, tasks, next steps, and opportunity updates.
• Use CRM reports and dashboards to manage workload, prioritize follow‑ups, and support data‑driven decision making.
• Contribute to continuous process improvements for quoting, documentation, communication, and customer experience.

Work Environment

• Fast-paced, high-volume, high-accountability environment.
• Requires proactive communication, multi-tasking, and consistent follow-through.
• Occasional travel may be required for customer visits or training.

Education & Experience

• Bachelor’s degree, pursuing a degree, or equivalent combination of education and relevant experience.
• 3+ years in customer service or sales roles; 5+ years preferred in B2B or Government/Prime Contractor environments.
• Experience with FAR/DFARS or Government contracting strongly preferred.

Abilities / Skills

• Exceptional verbal and written communication skills.
• Strong phone presence comfortable with talk‑time and proactive outreach.
• Ability to manage multiple accounts, competing priorities, and tight deadlines.
• Strong problem‑solving skills with the ability to navigate gray areas and make sound decisions.
• Understanding procurement, contracting, and basic accounting concepts.
• High attention to detail, accuracy, and organization in a fast‑moving environment
• Team-oriented with willingness to mentor, support peers, and collaborate across departments.

Equipment Proficiency

• 3+ years of CRM experience (HubSpot preferred).
• Proficiency in Outlook, Excel, Word, and PDF tools.
• Comfortable with portals, digital documentation, and online research.
• Strong computer literacy in Windows‑based systems and cloud applications.

AI Utilization and Collaboration

• Effectively leverage approved company AI tools and resources to enhance productivity, streamline workflows, and improve the quality, accuracy, and efficiency of deliverables while ensuring strict adherence to data privacy, ethical standards, and all company policies.
• Contribute to TEVET’s continuous improvement culture by proposing and piloting new use cases, sharing insights and best practices, providing feedback on AI tools, documenting measurable results, and coaching teammates to maximize collective capability.