Inside Claims Representative II

Job Summary
The Inside Claims Representative II contributes to W Insurance's goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of moderately complex auto and/or property claims through telephone and written correspondence.

Job Duties

• Provide exceptional customer service
• Interpret policy wordings, determine policy coverage and ensure appropriate reserving
• Investigate losses to determine liability
• Evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses
• Negotiate with insureds, claimants, lawyers and insurers
• Coordinate services with vendors and service providers
• Adjust claims from inception to completion in a proactive manner
• Maintain accurate records based on company standards and policies within the claims system
• Remain up-to-date with legislative changes and trends in the insurance industry

Qualifications

• Minimum 2 years insurance adjusting experience
• Working toward Chartered Insurance Professional (CIP) designation
• Effective customer service skills including empathy and concern for our customers
• Strong communication skills, both written and oral
• Strong investigative and analytical skills
• Strong time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• Detail oriented with a critical degree of accuracy regarding data entry
• Strong negotiation skills
• College/University degree is preferred

• The pay range for this position is $26.92 - $40.38 per hour, depending on experience.
• This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek or more than 8 hours in a workday.

Remarkable benefits:

•   Health coverage for medical, dental, vision

•   401(K), Roth 401 (k) saving plan with company match

•   Remote work opportunities

•  Tuition assistance

•   Employee appreciation and recognition

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W Insurance Company is a direct-to-consumer insurance company that provides auto and property insurance products in California and Oregon.  We are committed to being there for our members when they need us most and supporting our communities.  We’ve been serving our members since 1975 and have been recognized for our award-winning customer service.

We are proud to be an affiliate of the Auto Club of Southern California (AAA), W Insurance Company and AAA have shared values of service to our members, competitive pricing, and supporting our communities. We have an abundance of opportunities to learn, grow, and advance throughout our thriving organization.

We are proud to offer employees the flexibility to work from home (remote).  You may work in any state where W Insurance Company currently operates in the U.S. or a state the company has the ability to run payroll.  Please check with the Recruiter to determine if your remote work location is allowed.

W Insurance Company is an Equal Opportunity Employer.

Our organization participates in E-Verify.

W Insurance Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.