Hybrid Billing Representative – Sleep – Fully Remote Opportunity

Aeroflow Health – Hybrid Billing Representative – Sleep – Fully Remote Opportunity

Aeroflow Health is made up of creative and talented associates who are transforming the home medical equipment industry. Our patient-centric business model is founded on innovation through technology and cutting-edge delivery platforms. We have grown to be a leader in the home medical equipment segment of the healthcare industry, are among the fastest-growing healthcare companies in the country and recognized on Inc. 5000’s list of fastest-growing companies in the U.S.

As Aeroflow has grown, our needs to curate an amazing employee environment and experience have grown as well. We’re working hard to ensure that Aeroflow remains a premier employer in Western North Carolina by making constant improvements to our office spaces, thus better the everyday lives of the employees that work so hard to service our patients.

The Opportunity

At Aeroflow Health, the Sleep Billing Team plays a critical role in ensuring the financial sustainability of our operations. Currently composed of 20 dedicated team members, the department focuses primarily on the collection of outstanding balances from health insurance providers and patients.

We serve individuals who receive continuous positive airway pressure (CPAP), non-invasive ventilation (ASV) equipment, and related supplies through Aeroflow Sleep. Due to the specialized nature of this service line, the Sleep Billing Team is uniquely structured into three collaborative sub-teams

• Customer Service Representatives – Frontline support for patient communication
• Insurance Specialists – Claim submission, tracking, and reimbursement management
• Prior Authorization Team – Securing approvals to ensure access to necessary equipment

This team structure allows for a seamless and patient-focused billing experience while maintaining operational efficiency and compliance.

Your Primary Responsibilities

We are currently seeking a Hybrid Billing Representative. A Hybrid Billing Representative is typically responsible for:

• Analyzes denied insurance claims by identifying root causes & implementing resolution strategies
• Respond to patient billing inquiries with professionalism via phone and email
• Respond to internal billing inquiries with professionalism via phone and email
• Clearly explain explanation of benefits (EOBs) and coverage details to patients
• Utilize multiple systems to manage tasks and enhance workflow efficiency
• Collaborates with internal team members as well as external
• Maintain strict patient confidentiality in compliance with HIPAA regulations
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies
• Compliance is a condition of employment and is considered an element of job performance
• Perform other related duties as assigned

Skills for Success

• Relentless Curiosity: Proactively seeks out opportunities for process improvements.
• Entrepreneurial: Identifies and acts on new opportunities with a willingness to take calculated risks.
• Obsession to Learn: Actively seeks out opportunities to learn and grow and identifies areas for self-improvement.
• Confidentially Humble: Freely admits knowledge gaps and seeks help from team members, and regularly solicits feedback.
• Strategic: Makes decisions and takes actions with a broader organizational impact.
• Transformative: Constantly seeks ways to improve and actively pursues growth opportunities.
• Tech-Savvy: Keeps up to date with modern technology and regularly develops and refines processes within the team.
• Commitment to People Development: Shows passion for developing talent through regular training and mentoring.
• Relationship Focused: Proactively builds relationships across the organization.

Required Qualifications

• General understanding of health insurance models and guidelines
• Proficiency with Microsoft Office Suite, Google Workspace, and medical billing systems
• Strong written and verbal communication skills
• Ability to multitask, prioritize, and adapt in a dynamic environment
• Analytical thinking and problem-solving mindset
• Self-motivated with a positive attitude and willingness to learn
• High level of professionalism and discretion

Preferred Qualifications

• 1–2 years of experience in medical billing, insurance claims, or revenue cycle management
• 1-2 years of Customer Service Experience, which may be combined with the above
• Prior exposure to Medicare, Medicaid, or commercial payer guidelines

You might also have

• Experience with CPAP billing, DME billing, or sleep therapy

Starting Pay: $20 an hour

What Aeroflow Offers

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

•     Family Forward Certified
•     Great Place to Work Certified
•     Inc. 5000 Best Place to Work award winner
•     HME Excellence Award
•     Sky High Growth Award

If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

We value transparency and candidate safety throughout the hiring process. Aeroflow recruiters may reach out through platforms such as LinkedIn or Indeed; however, all interviews and/or offer coordination and sensitive information requests will occur only through our official communication channels. You will never be asked to provide personal data outside our secure application portal, and all interview or offer details will come from an @aeroflowinc.com email address. We do not conduct interviews via text message or instant-messaging apps. If you have concerns, please contact our Talent Acquisition team for verification