Korean Bilingual Financial Support Representative - Remote

Korean Bilingual Financial Support Representative - Remote

Full Location: Remote - United States

Description

Give me the basics!

At ResultsCX our Korean Bilingual Financial Support Representative - Remote are trusted partners for our customers, assisting with a wide range of account-related inquiries in both English and Korean. In this role, you'll handle both inbound and outbound calls. Calls will include, but are not limited to: member account review and updates, payment and claim assistance, account activations, new program enrollment, card benefit inquiries, and more!

Real Stories. Real Impact.

“One of our agents answered a call from an elderly customer who had recently learned that her credit card offered rental car coverage — a benefit she never realized she had. She was planning a trip to visit family and hoped to use the benefit to save money, but was overwhelmed trying to figure out how to activate it online. ‘I’m not great with computers,’ she said, ‘and I’m afraid I’ll click the wrong thing.’

The agent patiently walked her through the process step by step, pausing often to explain not just what to click, but why it mattered. When the customer still wasn’t confident, the agent offered to stay on the line while she completed the entire reservation and ensured everything was correctly documented.

While on the call, the agent also took time to explain other travel-related benefits she could use — like lost luggage reimbursement and no foreign transaction fees — and even emailed her a simplified checklist she could print and bring with her on the trip.”

We expect greater of ourselves… What’s Your Greater? Come find it at ResultsCX!

What should I bring to the interview?

• Education: High school diploma or GED required
• Typing Skills: Ability to type 25 words per minute
• Technical Proficiency: This position requires you to toggle back and forth between multiple systems while communicating with the customer. You will need to have intermediate/advanced technical proficiency
• Availability: Open availability between 8:30am-5pm EST, Monday through Friday. Weekends off!
• Pay Expectation: Our Korean bilingual CSR pay rates start at $17/hr with potential bonus of up to $1000 for staying on the program at least a year!

*Pay rates vary by program fit during selection consideration.

To work virtual in your home, you need:

• A PC or laptop running Windows 11 operating system (NO Mac, Chromebook, Tablet or Smartphone)
• High-speed internet – minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps
• Ability to connect directly to the internet service provider modem with an Ethernet cable (WIFI is not acceptable)
• 2 dedicated computer monitors, minimum 13 inches or larger if equipment is not provided for the position you receive an offer for
• A VoIP USB Headset with microphone and a webcam for Training
• Dedicated workspace in your home that is free of background noise and distractions
• Additional equipment specifications will be tested during the interview process

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.