HR & Household Operations Manager (Business & Family Office)

Job Title: HR & Household Operations Manager (Business & Family Office)

Company: Penn Intermodal Leasing, LLC / Private Family Office

Location: NY/NJ - 

This position is currently remote; however, we are actively exploring office space in New Jersey. As plans develop, this role may transition to a hybrid or fully in-office position. Candidates should be willing and able to commute to a future New Jersey office location.

Position Type: Full Time Reporting to General Manager

Travel Required: 25% – 40%

Role Summary

The HR & Household Operations Manager oversees administrative, human resources, and operational functions across both corporate business operations and private family estate residences. Serving as a central point of contact, this hybrid position balances corporate HR compliance, payroll administration, and full-lifecycle recruitment with high-touch domestic staffing management, vendor coordination, personal scheduling, and estate logistics. The ideal candidate is polished, resourceful, detail-oriented, and highly discreet, comfortable managing fluid priorities across both corporate and private environments.

Key Responsibilities

1. HR, Staffing & Talent Acquisition

• Full-Lifecycle Recruitment: Source, screen, interview, and onboard candidates for corporate roles (administrative and professional staff) as well as domestic/household positions (e.g., housekeepers, personal assistants, and support personnel).
• Vetting & Onboarding Logistics: Oversee comprehensive background checks, reference checks, driving record verifications, security clearances, and onboarding logistics for all corporate and household staff.
• Employment Documentation & Policies: Draft, review, and maintain employment contracts, NDAs, domestic work-at-home policies, corporate handbooks, and household SOPs.
• Payroll & Benefits Administration: Manage payroll processing, track time off, administer employee benefits programs, and coordinate workers' compensation or domestic tax withholdings with external accountants (BambooHR experience preferred).
• Legal Compliance: Ensure strict adherence to federal, state, and local employment laws, privacy regulations, and domestic worker wage laws.
  
  

2. Household & Estate Operations Management

• Household & Vendor Coordination: Serve as the primary liaison for household vendors, maintenance contractors, service providers, and domestic staff to ensure high standards of efficiency and service.
• Property Logistics & Maintenance: Oversee scheduling for property maintenance, deliveries, service appointments, and household projects.
• Expense Tracking: Monitor and track operational expenses, invoices, subscriptions, and household service documentation.
  
  

3. Business Office & Administrative Operations

• Office Administration: Oversee daily business office operations, manage vendor relationships, order supplies, and maintain office equipment.
• Personal & Executive Support: Assist leadership with executive calendars, personal scheduling logistics, special project research, and travel coordination as needed.
• Record Keeping & Confidentiality: Maintain secure, confidential physical and digital files for personnel records, corporate contracts, household asset logs, and operational documents.
• Process Improvement: Help design, establish, and maintain operational systems, SOPs, and organizational processes.
  
  

Qualifications & Skills

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Experience: 3–5+ years of progressive experience in human resources management, business office administration, and high-net-worth private estate/family office operations.
• Discretion & Confidentiality: Absolute discretion, sound judgment, and professionalism regarding private family matters, compensation details, and corporate data.
• Communication & Adaptability: Outstanding verbal and written communication skills with high emotional intelligence, tact, and the ability to adapt to changing priorities in a fast-paced environment.
• Technical Proficiency: Strong proficiency in Microsoft Office Suite, Google Workspace, Android interfaces, modern technology/AI tools, payroll software, and HRIS systems.