HR Associate (PST/EST Hours)

About the Role

As an HR Associate - Partner EOR, you will play a critical role in ensuring seamless HR generalist and operational support for clients and their employees utilising the Rippling Employer of Record services. 

You will manage key processes such as onboarding, payroll data management, employee changes, and terminations by working closely with internal teams and external stakeholders. This role is highly detail-oriented, requiring strong organizational skills to handle data transfers and ensure compliance with regional regulations.

In addition to handling inquiries from the ticketing system, you will take ownership of operational tasks, including downloading, uploading, and transferring employee data across systems. You’ll act as a liaison between Ripplings partners, clients, employees, and internal teams to coordinate processes and provide efficient, accurate support across regions.

What you will do

• Operational Support
• • Manage the onboarding process for new hires, including collecting required information from clients, completing intake forms, and preparing employment agreements in collaboration with internal and external stakeholders.
  • Facilitate employee onboarding by coordinating documentation, approvals, and secure data transfers between systems.
  • Ensure accurate and secure transfer of employee information between internal systems and external platforms, including uploading, updating, and synchronizing data.
  • Assist with payroll processes when required by preparing, uploading, and verifying data templates for payroll instructions and expenses, ensuring timely and accurate processing.
  • Handle ongoing employee changes, such as salary adjustments or role updates, by coordinating the preparation, review, and execution of necessary addendums and documentation.
  • Support the termination process by coordinating the collection of required information, and ensuring timely communication and execution of tasks.
• Ticketing & Client Support
• • Serve as the first point of contact for HR inquiries, providing professional and timely first-line support for routine questions related to leave policies, performance management, HRIS navigation, and employee data updates.
  • Own the ticketing system, maintaining the queue and ensuring all inquiries receive prompt initial responses and are resolved within established KPIs for response and resolution times.
• Documentation & Data Management
• • Develop and maintain process documentation, templates, and SOPs to standardize operations and enhance efficiency.
  • Ensure employment agreements, employee documentation, and other key records are accurately prepared, reviewed, and securely stored.
  • Prepare detailed metrics and reporting on task completion, ticket resolution, and process performance to support continuous improvement.
• Collaboration & Cross-Functional Coordination
• • Collaborate closely with Regional Managers, Partner Managers, and internal teams to resolve escalations, coordinate multi-step processes, and ensure smooth operations.
  • Monitor and track progress on assigned tasks, ensuring deadlines are met and stakeholders are informed of updates.
  • Research and provide guidance on HR matters across multiple countries, ensuring compliance with local regulations and industry best practices.
• Operational Efficiency
• • Create templates and macros for consistent responses and streamlined processes.
  • Maintain a high level of attention to detail and accuracy in all operational tasks, ensuring data integrity and compliance with relevant regulations.

What you will need

• 3+ years of experience in HR support, operations, or a related role within a fast-paced environment.
• Strong understanding of HR processes, including onboarding, payroll, employee changes, and terminations.
• Experience with HRIS platforms and data management, including transferring and reconciling data across systems.
• High attention to detail, organizational skills, and the ability to manage multiple tasks with competing priorities.
• Excellent communication skills, both written and verbal, to effectively liaise with clients, employees, and internal teams.
• Proficiency with ticketing systems (e.g., Salesforce) and HRIS platforms (e.g., Rippling, Workday).
• Experience working in a global business and working with stakeholders in other countries is a plus
• Professional working proficiency in English; additional language skills are a plus.
  
  

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, colour, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com 

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