Hotel Collections & Rate Loading Specialist (Africa)

About the Role:

We are hiring a Collections and Rate Coordinator for our client, a travel and hospitality company, to support collections management, account reconciliation, and the loading of hotel rates and contracts. The ideal candidate has 3+ years of financial operations experience in the travel or OTA industry, advanced Excel skills, a strong understanding of hotel rate terminology, and the ability to work full-time EST hours.

Core Tasks:

• Manage collections and follow up on outstanding balances from hotel and travel partners
• Reconcile accounts, investigate payment discrepancies, and resolve aged receivables
• Load and maintain hotel rates, promotions, blackout dates, and contract terms
• Validate rate accuracy across systems and troubleshoot rate loading/ distribution issues
• Coordinate with hotels, suppliers, and internal teams to resolve billing discrepancies
• Maintain accurate collection notes, payment records, account statuses, & documentation
• Prepare aging reports and escalate overdue or disputed balances requiring action

Must Haves:

• 3+ years of collections, accounts receivable, or financial operations experience
• Experience working within the hotel, travel, hospitality, or online travel agency industry
• Experience loading hotel rates, contracts, promotions, or inventory into travel systems
• Strong understanding of hotel rates, room types, seasons, promotions, and terminology
• Experience reconciling accounts and resolving billing, payment, and rate discrepancies
• Intermediate - advanced Excel or Google Sheets skills with excellent attention to detail
• Strong (C-level) written and verbal English communication skills
• Ability to work full-time EST
   

Nice to Haves:

• Experience with hotel reservation, distribution, GDS, CRS, extranet, or channel management systems