Hosting Services Outreach and Engagement Coordinator 1 - (U.S. Based - Remote)

About Us

Lyrasis (www.lyrasis.org) is a 501 c 3 non-profit membership organization whose mission is to support enduring access to the world's shared academic, scientific and cultural heritage through leadership in open technologies, content services, digital solutions and collaboration with archives, libraries, museums and knowledge communities worldwide.

Our Mission Statement is: Lyrasis empowers libraries, archives and museums through content services, open technologies and community-based solutions that expand access to information, preserve cultural heritage, and advance the shared goals of our members and the communities we serve. Collaboratively, we build a future that is inclusive, equitable, accessible and sustainable.

Lyrasis organizational and staff values are: communication, respect, collaboration, impact, and service. Lyrasis was created by its members to help them tackle wide-reaching challenges with collective strengths. Lyrasis helps its members amplify their impact and influence.

Summary Description:

The Outreach and Engagement Coordinator works as part of an outreach team to support the full suite of open-source hosted services: ArchivesSpace, CollectionSpace, DSpaceDirect, and DuraCloud Preserve. The Outreach and Engagement Coordinator is a key contact and maintains responsibility for ensuring all potential and existing clients receive professional and accurate guidance in their use of the hosted services. This role requires someone who enjoys daily engagement with our libraries, archives and museum communities and is or becomes fluent in the benefits of working with a non-profit service provider.

The Outreach and Engagement Coordinator is responsible for successfully leading clients through the Software-as-a-Service sales process - from developing new leads through to full contract execution. This role manages both new inquiries/new clients and renewals/existing clients. Responsibilities include fulfilling new proposals, renewing existing contracts, engaging in general account management activities and more.

This collaborative role provides opportunities to work across functional teams, such as marketing, to develop targeted and ongoing marketing and participation in other outreach activities. Meaningful collaboration with the technical and program teams is a critical part of this role, as we strive to align with Community Supported Technology priorities and initiatives in a service environment. This position is a blend of autonomous work and team/cross team engagement with a goal of providing excellent service, subject matter expertise and a working understanding of the client's needs.

Duties/Responsibilities:

• Plan and execute the hosted service outreach process with new clients, from initial inquiry through to contract completion.

• Manage complex, consultative interviews to determine client's needs and deliver itemized quotes based on consultation.

• Collaborate with multiple points of contact at an institution in order to ensure mutual contract and procurement needs are met.

• Introduce clients to technology, providing introductory walkthroughs tailored to the needs of each organization.

• Effectively communicate on-board status, observations, and needs prioritization to appropriate team members.

• Ensure effective communication is provided to all clients. Serve as the central project liaison with external partners and internal teams.

• Develop thorough, detailed, and clear written documents in response to requests for proposals and requests for quotations, as needed.

• Make presentations and attend conferences/in-person events, as needed.

• Other project-related duties as assigned.

Required Skills and Qualifications:

• General knowledge of library systems, including an understanding of archival, preservation, and digital asset management systems.

• Strong customer service orientation and interpersonal skills.

• Demonstrated ability to effectively manage multiple priorities. Must possess self-directed initiative and excel in time management, organization, and prioritization.

• Ability to work independently and as a member of a team.

• Ability to build relationships and work collaboratively with people and organizations internal and external to Lyrasis.

• Ability to take a consultative, strategic approach to outreach and client relationship building.

• General understanding of the open-source software development process and life cycle.

• Demonstrated experience interacting with software engineers, developers, and business teams.

• Demonstrated oral and written communication skills, including experience presenting both in-person and virtually.

• Strong analytical and problem-solving skills.

• Exceptional attention to detail and a proven track record of thorough task execution.

• Bachelor's Degree in a relevant field of study or equivalent relevant work experience.

• 3 years of related client-facing work experience.

• Experience using archive and/or other library technology - particularly open source.

• Experience presenting in-person and via remote technology (such as Zoom, WebEx, etc.).

• Experience with Microsoft Office and/or GSuite products and website editors or content management programs.

Preferred Qualifications:

• Master's Degree in a relevant field of study or equivalent relevant work experience.

• 5+ years of related client-facing work experience.

• Familiarity with ArchivesSpace, CollectionSpace, DSpace/DSpaceDirect, DuraCloud Preserve, or other archival, collection management, digital preservation, and/or digital asset management systems.

• Familiarity with Customer Relationship Management (CRM) systems and forecasting methodologies.

• Familiarity with Zendesk ticketing, Basecamp, Confluence, etc.

• Experience working in a library or archive.

• Experience working in a remote position.

Supervisory Responsibilities:

• None

Physical Demands:

• This position is fully remote and requires sedentary work that primarily involves sitting/standing. Incumbent must be able to meet and communicate regularly via Zoom, Microsoft Teams, and/or other teleconferencing means.

• While this position is 100% remote, it requires occasional travel to Lyrasis company events and in-person professional development and conferences.

Application Details:

• Applications will be accepted through Monday, September 21, 2026.

• Applications must include: Cover Letter and Resume. Applications without a Cover Letter will NOT be considered.

• Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Lyrasis does not sponsor employment-based work visas for this position (including H-1B, TN, or O-1 visas). Valid verification of U.S. work eligibility (Form I-9) will be required upon hire as a condition of employment.

Salary Range: Up to $70,808 per year

Lyrasis Background Check Requirement

As part of our commitment to a safe and trusted environment, Lyrasis conducts criminal background checks on candidates who receive a conditional offer of employment. Offers are contingent upon satisfactory results.

Lyrasis complies with all applicable federal, state, and local laws, including "ban the box" and fair chance hiring requirements, which may govern when and how criminal history information is considered in the hiring process. Background check results are evaluated in a manner consistent with these laws and our equal employment opportunity policy.

At Lyrasis, one of our core values is to provide an inclusive environment to all who are employed here. Accordingly, the company is committed to providing fair and equitable employment opportunities to all applicants, without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.