Home Warranty Specialist

America’s Preferred Home Warranty (APHW) is excited to present a great career opportunity! Our organization offers a unique work culture guided by the Golden Rule and focused on putting our employees first.

We are seeking the right individual to join our organization as a Home Warranty Specialist. The ideal candidate is a highly motivated sales professional who is passionate about helping homeowners protect one of their largest investments while delivering an exceptional customer experience. This individual will be confident in handling high-intent sales opportunities, overcoming complex objections, and utilizing consultative selling techniques to provide customized home warranty solutions.

The Home Warranty Specialist serves as a consultative inside sales professional responsible for generating Direct-to-Consumer (DTC) revenue through inbound and outbound sales opportunities. This position works with homeowners requesting warranty information, inbound sales inquiries, expired customers, win-back opportunities, and escalated renewal opportunities from the Homeowner Concierge team. Specialists educate homeowners on the value of home warranty protection, recommend the appropriate coverage, overcome objections, and close sales while providing outstanding customer service.

This role plays a critical part in driving recurring revenue growth, customer retention, and overall company profitability.

PAY:

First year potential earnings: $53,000 to $88,000 

Compensation during training: $20/hour for up to 120 days

Compensation after training: $15/hour base plus bonus and uncapped commissions

RESPONSIBILITIES:

• Generate revenue through Direct-to-Consumer home warranty sales

• Handle Request for Quote (RFQ) leads and inbound consumer sales opportunities

• Re-engage expired customers through proactive win-back campaigns

• Manage escalated renewal opportunities transferred from the Homeowner Concierge team

• Help reduce customer cancellations through effective save strategies

• Present and sell multi-year warranty options and optional coverage upgrades

• Utilize consultative selling techniques to identify homeowner needs and recommend appropriate warranty solutions

• Build trust and long-term relationships with homeowners through exceptional customer service

• Overcome complex objections while maintaining a positive customer experience

• Maintain a thorough knowledge of APHW products, coverage options, pricing, and promotions 

• Accurately document customer interactions and sales activity within the CRM

• Generate qualified referrals to the Home Services team when additional homeowner needs are identified

• Achieve individual sales, productivity, quality assurance, and customer satisfaction goals

• Stay informed on industry trends and competitor offerings to effectively position APHW solutions

• Perform other duties as assigned

QUALIFICATIONS:

• Strong consultative sales and customer service skills
• Proven ability to close high-intent sales opportunities
• Excellent verbal communication and telephone presentation skills
• Strong objection handling and negotiation abilities
• Self-motivated professional with a strong work ethic, integrity, and positive attitude
• Ability to build rapport and establish trust quickly with customers
• Strong organizational and time management skills
• Ability to work independently in a fast-paced sales environment
• Experience using Microsoft Office and CRM software
• Ability to consistently meet sales performance, quality, and productivity expectations

EDUCATION:

• High school diploma or equivalent

EXPERIENCE:

• Inside B2C sales experience preferred
• Consultative sales or call center sales experience preferred
• Experience selling home warranties, insurance, financial products, home improvement services, or other consumer protection products is a plus
• Experience working in a metrics-driven sales environment preferred

WHAT APHW OFFERS:

• Paid training 
• Health insurance, dental, and vision 
• Life insurance
• 401k (matching) 
• Paid holidays 
• Paid time off (Up to 5 weeks) 
• Short term and long-term disability 
• Employee referral bonus
• Parenting time 
• Uncapped earning potential

Full-time; Overtime as needed; Based on business needs, Home Warranty Specialists work the following shifts:

• Monday-Friday: 12pm-9pm
• Monday-Friday: 2pm-11pm
• Tuesday-Saturday: 12pm-9pm
• Tuesday-Saturday: 2pm-11pm

Location: Remote or In-person at the Jackson, MI Corporate Office