Home-Based Customer Service Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

Are you passionate about delivering exceptional customer experiences and building lasting client relationships? We're looking for a Home-Based Customer Service Representative to join our DCX team.In this role, you will serve as the primary point of contact for customers by responding to inquiries, processing orders, resolving concerns, and ensuring every interaction reflects outstanding customer service. You will collaborate closely with internal teams, including Buyers, Finance, and Operations, to coordinate order fulfillment, inventory availability, invoicing, and returns. Your communication skills, problem-solving abilities, and customer-first mindset will play a vital role in supporting our clients and strengthening their partner brands. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping customers, and takes pride in providing accurate, timely, and professional service.

REQUIRED CORE COMPETENCIES

• Customer-Focused: Delivers exceptional customer experiences by responding professionally, resolving concerns efficiently, and building positive client relationships.

• Excellent Communicator: Demonstrates outstanding verbal and written communication skills in both English and French while interacting confidently with customers and internal teams.

• Problem Solver: Analyzes customer concerns, identifies appropriate solutions, and follows through to ensure timely resolution.

• Organized & Efficient: Effectively manages multiple customer inquiries, order processing tasks, and competing priorities while maintaining accuracy.

• Adaptable & Resilient: Performs well in a fast-paced environment while remaining professional, organized, and customer-focused under pressure.

WHAT YOU WILL DO

• Responsible for answering all inbound telephone calls and emails.

• Responsible for sending Order Acknowledgements to customers via email.

• Responsible for providing backup support to Data Entry by entering all received orders when required.

• Responsible for processing Drop Ship orders and forwarding them to the Buyer for delivery and completion.

• Responsible for communicating with the Buyer to ensure timely purchasing of inventory.

• Responsible for coordinating with Finance to ensure accurate and timely invoicing of orders.

• Responsible for issuing and processing return authorization requests.

• Responsible for re‑sending client invoices as required.

• Responsible for reading and responding to all inbound Customer Service email requests and forwarding other inquiries to the appropriate personnel.

• Responsible for learning the products offered in each program to effectively answer client questions.

• Responsible for completing all outbound calls to clients regarding back‑orders and/or discontinued items.

• Responsible for entering releasing all RUSH orders and communicating with Pick/Pack to ensure timely and accurate shipment.

• Ad hoc tasks aligned with those mentioned above.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Communications, Business Administration, or a related field.

• Experience: 1–3 years of experience in Customer Service, Promotional Products, Order Management, or a related customer support role.

• Language Proficiency: Fluent verbal and written communication skills in both English and French.

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.  

• Technical Skills:

  • Fluent in English and French language skills (written and spoken

  • Proficiency in Microsoft Office suite, especially, Word, Excel, and Outlook

  • Intermediate to advanced computer skills, including use of the Internet and experience with promotional webstores

  • Demonstrated skills in customer escalation, conflict resolution, and negotiation

  • Strong customer service, interpersonal, and relationship-building skills

  • Strong multi-tasking, organizational, time management, and problem-solving skills

  • Strong team building skills, to work well within a close team environment – self-sufficient, resourceful and work well with minimal supervision

  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization

  • Must have employment eligibility in Canada

WHAT WE OFFER

• Salary Range: PHP 27,000 - 30,000

• Industry: Promotional Products

• Job Type: Full-time

• Work Shift: 8:00 AM - 5:00 PM EST (USA) 

• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Competitive salary package

• Permanent work-from-home setup

• Company equipment provided

• Internet stipend upon regularization

• HMO coverage

• PTO credits and service incentive leaves

• Professional development and training programs

• A people-centered company culture focused on personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States in discovering the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders in their search for superstar team members.

If you are looking for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!