Customer Support Coordinator for a Health and Age Care Communications Provider in Australia (Home Based Part Time)
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AI Summary
Manage incoming customer enquiries via email and phone while coordinating technician schedules and job allocations. Assist business owners with general administration, project documentation, and report preparation.
• Manage incoming customer enquiries via email and phone follow-ups, categorising requests and escalating high-priority matters when required.
• Support customer communication by responding professionally, providing updates, and ensuring customers receive timely follow-ups.
• Assist with project administration, including preparing reports, maintaining documentation, and tracking outstanding actions.
• Coordinate technician schedules and assist with job allocation using the company’s cloud-based systems.
• Review technician documentation and ensure reports, spreadsheets, and service records are completed accurately.
• Support the business owners with general administration, task management, and keeping projects organised.
• Build strong knowledge of the company’s products and processes to eventually handle more customer enquiries independently.
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