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Virtual Coworker

Customer Support Coordinator for a Health and Age Care Communications Provider in Australia (Home Based Part Time)

Posted 22 days ago

Australia

0-2 years experience

communication documentation

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AI Summary

Manage incoming customer enquiries via email and phone while coordinating technician schedules and job allocations. Assist business owners with general administration, project documentation, and report preparation.

• Manage incoming customer enquiries via email and phone follow-ups, categorising requests and escalating high-priority matters when required.

• Support customer communication by responding professionally, providing updates, and ensuring customers receive timely follow-ups.

• Assist with project administration, including preparing reports, maintaining documentation, and tracking outstanding actions.

• Coordinate technician schedules and assist with job allocation using the company’s cloud-based systems.

• Review technician documentation and ensure reports, spreadsheets, and service records are completed accurately.

• Support the business owners with general administration, task management, and keeping projects organised.

• Build strong knowledge of the company’s products and processes to eventually handle more customer enquiries independently.

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Virtual Coworker

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Employees 201-500 employees Industry Outsourcing and Offshoring Consulting

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Virtual Coworker

Customer Support Coordinator for a Health and Age Care Communications Provider in Australia (Home Based Part Time)

Automatically Apply to the Best Remote Jobs

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