Head of Product & Growth

This role is part of our Address Guard team, one of our growing brands at saas.group.

Address Guard helps e-commerce brands stop failed deliveries before they happen, validating shipping addresses in real time against USPS, UPS, FedEx, DHL, and other carrier databases across 240+ countries. Trusted by 3,000+ brands including Vera Bradley, Reebok, and Everlast, it's cut carrier correction fees by up to 70% and support tickets by 32% for the merchants who use it.

Profile Overview

This is a technical product role first. You're stepping into the shoes of Address Guard's lead engineer for day-to-day product/infra conversations, address-validation logic, and how Shopify (including Shopify Plus Checkout Extensions), BigCommerce, WooCommerce, and custom-API integrations actually work under the hood - so real comfort with that surface matters as much as your growth instincts. You'll lead the product roadmap, direct a small dedicated engineering/QA team, stay close to customers on demos/tickets, and use AI tooling aggressively to operate and drive growth with the leverage of a much larger saas.group team alongside you. You'll work alongside the managing partner and a shared sales & marketing resource, with a structured handover from the founding team.

Your immediate impact in the first 3-6 months will be:

• Immerse in the product, support tickets, and customer calls as you learn the AddressGuard product
• Become fluent enough in the Shopify API ecosystem and Shopify checkout-extension architecture to run technical demos/conversations without a translator
• Structured knowledge transfer from the founding team
• Take over day-to-day direction of the engineering/QA team and the agency relationship
• Work with the founding team and the saas.group team to shape strategy & growth motions
• Own top-merchant relationships and build a larger-account sales motion

Your responsibilities

• Own the product end-to-end: roadmap, prioritization, and technical direction for our senior full-stack developer and QA analyst - you should be comfortable enough with APIs and infrastructure trade-offs to have a real conversation with engineering, not just receive updates from them
• Be in the product's front line: handle merchant conversations, run demos and onboarding calls, and turn those conversations into roadmap insight and reviews
• Drive conversion and expansion: revamp the in-product onboarding flow, improve install-to-paid activation, and run upsell motions into the existing base
• Improve the operating layer: documentation, help-centre content, and lightweight process for a business that has run brilliantly on founder intuition
• Use AI as a force multiplier across support, product specs, documentation, and data analysis - this is core to how the role works, not a buzzword

What You bring to the table

• Technically fluent, first and foremost: you can scope features with engineers, read API docs, reason about integration and infrastructure trade-offs, and hold a credible technical conversation with both developers and merchants - without needing to code yourself
• Shopify ecosystem experience: ideally you've built, managed, or worked closely with a Shopify app - Shopify Plus Checkout Extensions experience is a strong plus - and understand how merchants and the App Store operate
• 4-7+ years in product management, growth, or founder/operator roles in B2B SaaS or e-commerce (early-stage or small-team environments preferred)
• Customer-facing by instinct: you like support conversations and demos, and you're good at them
• Self-directed and structure-building: you've operated where the process didn't exist until you wrote it
• Commercially literate: comfortable owning conversion metrics, pricing experiments, and revenue outcomes - growth matters, but it's secondary to the technical/product ownership above
• Have worked with UI design partners to improve UI / UX of platform/websites
• Nice to have: experience directing remote/contractor teams
• AI Literacy & Application: You actively use AI tools to enhance personal productivity and work quality, staying curious about emerging capabilities and identifying opportunities to apply AI pragmatically in day-to-day work - for this role, come ready to show us something real you've built or automated, not just name the tools

What's in it for You

• Ultimate flexibility: We're 100% remote. You can work from wherever you like, whenever you like. Needs meaningful overlap with US merchant hours and CET development team's working hours.
• Freedom and autonomy: We're a high-trust team, and you'll be given lots of flexibility to solve problems in your own way, with plenty of help from the team when you need it.
• Minimum bureaucracy: We don't like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady & sustainable.
• Small & friendly team: We help each other out, have fun, and joke around.
• Our network: We are a community of entrepreneurial SaaS professionals that regularly exchange ideas, knowledge, learning and expertise with each other internally.
• Flexible time off: We want you to recharge your batteries when needed.

AddressGuard is part of saas.group and we have a shared goal of succeeding together.

What is saas.group?

Think of us as the driving catalyst behind your favorite software success stories. saas.group, established in 2017, is on a mission to turbocharge promising B2B SaaS ventures, unlocking their full potential. As a Software-as-a-Service portfolio powerhouse, we specialize in acquiring small software treasures and polishing them into industry stars. With a dynamic, fully remote team of nearly 380+ colleagues spanning 50+ countries we are truly global and we are rewriting the playbook on SaaS innovation and collaboration. We grow 25 exciting brands under our umbrella. Feel free to explore our Candidate's Hub to get an insider's view, dive into our culture, gain valuable insights into our teams and how we work.

Also, don't forget to follow saas.group on LinkedIn to stay up-to-date on our job openings, podcast episodes, and with all things happening at our company.

We don't just simply offer you to "take a job with us" but rather to "join us on this journey" to build the world's largest platform of independent SaaS companies.

Sounds like something you're up for? Feel free to apply even if you don't check all these boxes. We believe in the power of diversity and fresh perspectives to spice up our team. Your application might just be the missing ingredient!