Guidance Consultant (Clinical EAP Intake and Triage) - REMOTE

About ComPsych

ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide,  touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

Overview

Guidance Consultants provide direct support to our client located remotely on behavioral, emotional health, family, and wellness related issues. As the world’s largest provider of EAP and managed care, this is an exceptional growth opportunity to use your clinical expertise to help clients navigate their resources and provide in the moment support.

Responsibilities

• Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor
• Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery.
• Using critical thinking and problem-solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction
• Educate client about resources, eligibility, and services with a positive and professional approach
• Maintain complete and accurate documentation of cases within our proprietary database
• Maintain awareness of emerging behavioral health trends and best practices to enhance service delivery
• Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations
• Other duties as assigned

Qualifications

• Minimum of Master's in Counseling, Psychology, Social Work, or a Behavioral Heath field. 
• Superior active listening skills and a demonstrated ability to be empathetic to all client concerns
• Outstanding customer service skills
• Clinical assessment experience in the following areas: mental health, chemical dependency and crisis stabilization
• Sound clinical judgment and critical thinking skills in order to resolve client issues effectively
• Experience working with clients in crisis
• Strong attention to detail and ability to multi-task
• Excellent organizational skills, highly self-motivated, and dependable
• Stable work history required
• Intermediate computer skills

Compensation and Benefits

Full benefits package for full-time employees will be provided in accordance with local labor laws and may include: 

• Statutory paid leave and public holidays.
• Employer-sponsored health and social insurance contributions (where applicable).
• Employee wellbeing programs.
• Access to Employee Assistance Programs (EAP).

The pay range for this position is 20.67 CAD / hourly. This is for an existing job vacancy.

We are an equal opportunity employer committed to fair, transparent, and merit-based employment practices. All qualified applicants will receive consideration for employment without regard to age, gender, gender identity or expression, sexual orientation, race, color, or ethnic origin, nationality, religion or belief, disability, pregnancy or parental status, marital or family status, veteran or military status, socioeconomic background, genetic information, or any other characteristic protected under applicable local, national, or international law. 

We are committed to providing an inclusive and accessible recruitment process. If you require accommodations or adjustments at any stage of the recruitment process due to a disability or any other reason, please contact us at recruiter@compsych.com and we will work with you to meet your needs.

ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Applicant Data Privacy Notice.