Global Payroll Systems Operations Analyst

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. 

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About the Position:

The Strategic Sourcing & Commercial (SSC) team supports Global Payroll by administering standardized commercial processes, supporting operational governance, financial validation, reporting, and continuous process improvement through cross-functional collaboration. 

Reporting to the Strategic Sourcing and Commercial Manager, the Operations Analyst supports commercial administration activities, coordinates key business driver workflows, maintains operational records, contributes to reporting and billing validation, and partners with various internal stakeholders to support compliant, efficient commercial operations.

This role provides an excellent opportunity to join a group that is challenged with a wide range of project types and has exposure to the Global Payroll leadership team. You will see the impact of your work in this role.

Responsibilities:

Support standardized commercial processes through established governance and approval of workflows.

Execute the Commercial processes with our Partners including tracking, communications, and liaising with our Finance team.

Support invoice validation, financial reconciliation, and operational reporting activities.

Maintain operational records across approved enterprise systems.

Prepare dashboards, metrics, and management reporting.

Monitor workflow compliance and escalate exceptions appropriately.

Identify opportunities for process standardization and continuous improvement.

Support audit readiness through accurate documentation and record management

Understand and be able to articulate revenue and expense implications of the Global Payroll operational processes.

Deliver work that is of high quality, accuracy and relevant - this includes financial models, management-ready presentations, and other relevant outputs as required.

Work closely with other teams such as Customer Success, Global Managed Services, and Global Payroll Operations to understand and execute various initiatives.

Other ad hoc projects as required.

Qualifications:

Positive attitude with a drive and capacity to handle high volume, time sensitive activities to contribute to continuous improvement initiatives.

Ability to strengthen operational governance through collaboration, negotiation, and meet timelines with internal and external Daymakers, while maintaining positive relationship.

Excellent organizational skills, follow-through on tasks, and ability to prioritize multiple tasks under pressure.

Evidence of strong analytical and communication skills across levels of management, problem solving, and strong logical thinking.

Strong time management and organizational skills to manage multiple projects simultaneously.

Ability to work independently and seek guidance and/or support with managing multiple cases at a fast pace amidst meeting processing deadlines, in real-time.

Strong Customer Success-focused business and financial acumen.

Experience using Microsoft Office suite of applications, particularly intermediate Excel and PowerPoint skills.

Familiarity with enterprise platforms such as Salesforce, Smartsheet, SharePoint, DocuSign, Power BI, NetSuite or similar systems is preferred

Demonstrated understanding of performance measurements, metrics, business, and financial analysis.

Experience in contributing to AI-enabled productivity tools is considered an advantage.

Experience using AI-enabled productivity or workflow assistance tools to support research, documentation, information organization, analysis, or routine task management is considered an advantage.

 A Bachelor’s degree and/or strong academic record in business is preferred.”

3+ years of relevant work experience in a fast-paced enterprise-level company with demonstrated examples of contributions to improve existing processes and/or workflow(s).

3+ years in a reporting or similar role working with financial modeling, primarily in Excel is an asset.Ability to work remotely on US East Coast time zone

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. 

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

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