Global Key Account Manager - Hyperscale Solutions

Role Overview
The Global Key Account Manager - Hyperscale is a commercially focused role responsible for independently managing and growing relationships with assigned global hyperscale customers. This is a hands-on account ownership role suited for a sales professional who can navigate complex organizations, execute against account plans, and identify new business opportunities.

Key Responsibilities

• Manage day-to-day and strategic interactions with assigned global hyperscale accounts, serving as the primary point of contact for customer relationships.
• Develop and execute account plans, conduct quarterly business reviews, and track performance against defined KPIs and growth targets.
• Monitor delivery schedules, open orders, and supply chain updates, coordinating internal resolution of issues to meet customer expectations.
• Track and report on customer quality, pricing, and delivery KPIs, and coordinate cross-functional responses when performance gaps are identified.
• Align internally with supply chain, logistics, product management, quality, and engineering teams to support and advance ongoing hyperscale programs.
• Lead new product introduction activities and product transitions, managing timelines, stakeholder communication, and risk mitigation.
• Own order forecasting processes and translating customer demand signals into actionable input for production and capacity planning teams.
• Identify and develop new contacts, projects, and expansion opportunities within assigned hyperscale accounts to grow the scope and revenue.
• Prepare and deliver tailored product and solution presentations and proposals.
• Maintain regular, proactive communication with customer teams to ensure high satisfaction and strengthen the overall relationship.
• Drive penetration across key customer functions including procurement, engineering, operations, sustainability, and senior leadership.
• Share market intelligence and strategic insights with leadership to improve commercial and product decisions.
• Coordinate with marketing on customer events, executive visits, and hyperscale-focused collateral and campaigns.
• Maintain compliance with corporate procedures, ISO requirements, and documentation standards across all account activities.

Requirements

• Bachelor's degree required, engineering, business management, marketing, or a related field preferred.
• Minimum of 4–6 years of experience in account management, enterprise sales, or business development - preferably within IT infrastructure, data center, or technology sectors.
• Proven ability to independently manage complex, multi-stakeholder accounts and drive revenue growth.
• Strong interpersonal skills with the ability to build trusted relationships across multiple levels of customer organization.
• Solid analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication and presentation skills.
• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM platforms (Salesforce or equivalent).
• Global account management or cross-regional experience is a plus.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500.

This option is reserved for individuals who require accommodation due to a disability.

Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.