German Customer Service Representative - Remote in Portugal
Please mention DailyRemote when applying
AI Summary
The role involves providing comprehensive support to high-level clients through chat, email, and phone regarding a self-serve advertising platform and digital advertising products. Responsibilities include troubleshooting technical issues, communicating updates professionally, identifying performance enhancement opportunities, and gathering client feedback.
This is a remote position.
Location: PortugalWorkload: Full-Time
Position Overview:
We are currently looking for German-speaking Customer Support Agents to join a fast-growing team. This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting high-value clients and helping them grow their presence online.
Main Responsibilities:
- Provide support to high-level clients via chat, email, and phone.
- Assist customers with the self-serve advertising platform and related tools.
- Deliver pre- and post-sales support for digital advertising products.
- Troubleshoot and resolve technical issues, such as bugs or delivery errors.
- Communicate updates and resolutions to clients in a timely and professional manner.
- Identify opportunities for customers to enhance their advertising performance.
- Gather client feedback and share product insights to improve user experience.
Candidate Profile:
- Fluency in German(mandatory) and proficient English.
- Strong communication, problem-solving, and interpersonal skills.
- Basic technical proficiency and computer skills.
- Ability to manage multiple tasks in a fast-paced environment.
- A team player with a proactive and customer-oriented mindset.
- Previous experience in customer support or digital marketing is valued but not required.
Compensation & Benefits Package:
- Competitive monthly salary
- Performance-based bonuses
- Health insurance and employee discounts
- Meal allowance
- Full training provided and paid
- Real career progression opportunities in a leading industry
Why Apply?
- Join a well-established and reputable company in the customer experience sector.
- Work with globally recognized brands in an exciting and innovative field.
- Enjoy a dynamic and multicultural team environment.
- Build your career with ongoing training and advancement potential.
- Benefit from a competitive compensation.
If you're fluent in German, passionate about digital solutions, and eager to take the next step in your career, we’d love to hear from you!
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