For Employers

U.S. Bank National Association

Gateway Support Rep 1

Posted 2 hours ago
$20 - $26.39 per hour
0-2 years experience
Apply Now

Please mention DailyRemote when applying

?/100
Resume Match Score

Match your resume skills with our AI powered skill match!

Get professional review

Create a cover letter for this job

Upload your resume and we draft a letter for this exact role, tailored to what it asks for.

  • Tailored to this role
  • Based on your resume
  • Fully editable
AI Summary

Provide first-line technical support to merchants by diagnosing and troubleshooting payment gateway, software, and hardware issues. Document all customer interactions accurately while collaborating with internal teams to resolve escalated technical problems.

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

About the Role

Join U.S. Bank's Gateway Support team and become the first line of technical support for businesses that rely on payment processing technology to run their operations. In this role, you'll help merchants troubleshoot payment gateway, software, and hardware issues while delivering exceptional customer service.

This position is ideal for someone who enjoys solving technical problems, helping customers, and learning new technologies in a fast-paced support environment.

What You'll Do

  • Handle inbound technical support calls from merchants and business clients.
  • Diagnose and troubleshoot payment gateway, software, and hardware issues.
  • Guide customers through technical troubleshooting steps over the phone.
  • Document customer interactions and troubleshooting activities accurately.
  • Support email inquiries between calls.
  • Collaborate with team leads and Tier 2 support teams when escalations are required.
  • Communicate effectively with customers during high-pressure situations and service disruptions.
  • Stay current on new technologies, system updates, and business processes.

What We're Looking For

Required Qualifications

  • 1+ years of technical support, help desk, call center, or customer service experience.
  • Basic troubleshooting experience with software, hardware, or technical systems.
  • Strong verbal communication skills.
  • Ability to explain technical concepts to non-technical individuals.
  • Strong customer service and problem-solving skills.
  • Ability to multitask across phone conversations, documentation, and team communications simultaneously.

Preferred Qualifications

  • Associate's degree or coursework in Information Technology, Computer Science, or a related field.
  • Technical certifications or technical training.
  • Previous call center or IT support experience.
  • Experience supporting payment systems, point-of-sale systems, financial services technology, or merchant services.

Success in This Role

Successful team members are:

  • Curious and technically minded.
  • Calm under pressure.
  • Excellent communicators.
  • Customer-focused.
  • Adaptable and eager to learn.
  • Strong problem solvers who enjoy troubleshooting complex issues.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

 

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $26.39

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Automatically Apply to the Best Remote Jobs

Stop the endless job search. Our AI finds and applies to the best jobs for you.

Try it Now
Keep looking

Similar Jobs

See all Remote Support jobs →

Senior Representative Trade Experience Contact Center

Full Time United States Support

LTSS Care Management Support Coordinator II

Full Time United States $17.84 - $28.02 per hour Support

Contact Center - Telephone Consultant

Full Time United States $22 - $28 per hour Support

Senior Representative Trade Experience Contact Center

Full Time United States Support

Technical Customer Support (L1)

Full Time Mexico Support

IT Support Lead

Full Time United States $70000 - $80000 per year Support
Apply Now

Personalize your Remote Job Search in 3 Easy Steps!

Featuring 220,707+ Jobs in Support

Answer easy questions

Answer easy questions

220,707+ jobs across 15+ categories

Get your best job matches

Get your best job matches

Only hand-screened, legit jobs

Find a remote job faster

Find a remote job faster

No ads, scams, or junk

I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”

Sarah J. — Sarah J. · Marketing Manager ★★★★★ Verified