Functional Consultant

Isos Technology is looking for an energetic and personable professional to join our Pacific Team in the Philippines. The right candidate will be a team player who effectively builds relationships both inside and outside the organization. He/she is dedicated to meeting the expectations and requirements of our clients and the Isos team. This professional works directly with clients for the effective deployment of Isos Technology products and services. This individual is a self-starter who values team input and is willing to give input for the betterment of the team.

This is a remote position, but we are looking for someone that is based in or near Cebu, Philippines.

Position Summary:

Provide hands-on support and guidance to clients on their use of the Atlassian tools so they can be more productive and successful.

Essential Functions:

• Administer the Atlassian products and assist clients with implementation to support their business processes
• Complete customer support requests as directed by client leads to meet contracted SLAs and deliver on client objectives
• Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs
• Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction
• Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges
• Provide support to the Sales team for proposals, renewals, and quarterly client business reviews with clients

Requirements

Experience

• 1+ years experience in a customer service or support role
• 1+ years experience as a Jira administrator

Knowledge and Skills

• Effectively manage time and expectations with internal resources and clients
• Manage multiple clients and issues simultaneously
• Communicate effectively, both verbally and in writing, for technical and business operations audiences
• Demonstrate the ability to administer Atlassian products and provide strategic guidance on long-term use
• Advise clients on best practices, guidelines, and recommendations.

About Isos Technology
Isos Technology helps organizations in the public and private sectors solve complex business challenges with Atlassian tools and industry best practices to drive enterprise excellence. Whether optimizing service management, migrating to the cloud, or developing long-term IT strategies, Isos Technology partners with teams to achieve measurable results.

As an Atlassian Platinum Solution Partner, Isos specializes in ITSM, cloud migrations, and enterprise strategy. The company has been recognized multiple times as an Atlassian Partner of the Year. Since 2005, Isos Technology has helped Fortune 1000 companies and public sector organizations innovate and build sustainable success.